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Senior Network Engineer @Thinkahead

[Hiring] Senior Network Engineer @Thinkahead

Mar 20, 2025 - Thinkahead is hiring a remote Senior Network Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.

  • Manage and maintain customer Network infrastructure
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Possess the ability to track time worked with a degree of accuracy
  • Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
  • Must possess a working knowledge of APIC / ACI
  • Lead technical troubleshooting of critical network outages.
  • Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC
  • Perform incident management on a wide variety of issues impacting Network infrastructure or that are result of failure in its operation
  • Perform adds, moves, and changes on Network infrastructure within expected SLAs
  • Execute Network routine and emergency infrastructure maintenance processes as required by customer
  • Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
  • Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
  • Build and maintain documentation for customer Network infrastructure
  • Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities
  • Provide support and cross-training to team members on managed solutions to ensure resilient support model
  • Manage service requests ensuring adherence to SLAs
  • Assist with cross training of other Tier 2 team members as needed
  • Other duties as assigned

Qualifications

  • 12+ years of experience with operational administration of Network Infrastructure
  • 9+ years working with monitoring platforms; LogicMonitor a plus
  • 6+ years of experience with operational administration of Cisco Infrastructure
  • 6+ years of experience with operational administration of Palo Alto Infrastructure
  • 4+ years of experience with operational administration of NetScaler Infrastructure
  • Experience with GlobalProtect, AnyConnect, FortiClient
  • Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
  • Background with enterprise Routing and Switching technologies
  • Knowledge and experience with Layer 2 and Layer 3 protocols
  • Experience with more than two enterprise LAN, SD-WAN and WAN topologies
  • Strong background with operational administration of Network Management Systems and IPAM
  • Excellent leadership and mentoring skills
  • High level problem-solving and communication skills
  • Strong oral and written communications skills
  • Bachelor’s Degree or Equivalent Experience
  • CCIE R&S or Security, PCNSE or equivalent level certification desired.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits here for additional details.

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đź“Ť Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Senior Network Engineer @Thinkahead
All others
Salary đź’¸ unspecified
Remote Location
India
Job Type full-time
Posted Mar 20, 2025
Apply for this position Unlock 54,676 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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