[Hiring] Senior Meetings Technology Manager @American Chemical Society

Role Description

The Senior Meetings Technology Manager oversees the meetings management technology and the build out of registration and attendee management tools for each meeting’s requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences. With an eye for continuous improvement, this role will also recommend process and feature enhancements to drive efficiencies and improve quality.

• Manage Meetings Management Technology & Platform Support: Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or user experience issues. Manages training, user access, data storage & obfuscation process. Implements meeting technology roadmap, integrations and platform strategy. (15%)
• Registration Websites & Lead Attendee Management Processes: Oversee standard templates, attendee data workflows, reporting, system configuration, credit card processing, and meeting communication processes. (15%)
• Design and Optimize Attendee Experience: Build and maintain meeting-level registration sites and mobile apps. Create on-brand, intuitive registration pages and attendee touchpoints; ensure clear navigation, strong user flow, and alignment with meeting goals while advising stakeholders on best practices. (50%)
• Manage Supplier & Technology Provider Relationships: Partner with technology vendors to support platform needs, resolve issues, escalate enhancements, evaluate new capabilities, and ensure services align with organizational requirements. (10%)
• Drive Innovation, Continuous Improvement & Cross Functional Support: Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high-quality support to internal partners and travelers across communication channels. Leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement. (10%)

Qualifications

• Minimum Degree Required: Bachelor's Degree
• Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
• Years of experience: 7 – 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Cvent, Groupize, etc.)
• Bonus: Project management or Agile/Scrum familiarity.
• Driver’s License Required

Requirements

• Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index.
• Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar).
• Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
• Hands-on experience building registration websites and mobile apps (basic → advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness).
• QA & UAT: Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
• Exposure to accessibility, translation/localization, and global data privacy requirements.
• Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
• Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX.
• Prior vendor/technology provider management: troubleshooting, SLAs, roadmaps, renewals in partnership with Procurement/IT.
• Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA).
• Professional presence to engage with executive level stakeholders.
• Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints.
• Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
• Demonstrates integrity and courage to lead problem-solving with vision and purpose.
• Self-motivated and able to work with limited, remote supervision.
• Demonstrated work ethic, integrity and professional conduct.
• Proficient in Microsoft Office for planning and presentation needs.

Benefits

• The starting rate is $75,000 to $84,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

Travel Requirements

• Travel (10%) may be required.

Physical Requirements

• Some evening and weekends may be required.
• Limited physical effort is required.
• Limited exposure to physical risks.