[Hiring] Senior Manager, Trust Services @Workstreet

Role Description

Workstreet is seeking a Senior Manager, Trust Services to lead our global Trust Services organization and the delivery of YAQ (Your Automated Questionnaires), our AI-powered, human-in-the-loop security questionnaire service. The ideal candidate builds structure in ambiguous, fast-moving environments, adapts quickly when client workflows change overnight, and holds a high bar for accuracy and client experience. This role requires availability primarily during US Eastern Time hours.

This role sits at the intersection of people leadership, client delivery, operations, and product. You’ll set and enforce the standards your team works by:

• How tickets are triaged and prioritized
• How AI-generated answers are validated before they reach a customer
• How work is QA’d and escalated
• How new clients and new hires get up to speed

You’ll serve as the senior point of contact for strategic accounts and the escalation point when deals are on the line. You’ll also be a trusted advisor who helps clients mature their trust programs, not just answer their questionnaires.

Qualifications

• Senior client relationship leader with extensive experience managing executive client relationships
• Experienced manager of managers with 5+ years of experience leading mid-sized teams
• Disciplined operational operator with sound judgment under pressure
• High-velocity startup performer thriving in fast-paced cybersecurity environments
• Foundational compliance domain authority familiar with frameworks across SOC 2, ISO 27001, GDPR, HIPAA, and/or NIST

Requirements

• Executive-level client presence
• Cross-functional translation abilities
• Advisory exposure in management consulting, assurance, or advisory practice
• Platform automation mastery with practical exposure to automated platforms
• Multi-framework audit expertise across diverse regulatory standards

Benefits

• Career Development: Clear growth path with mentorship and training opportunities
• Technical Training: Comprehensive onboarding on security and compliance frameworks
• Competitive Compensation: Competitive base salary with regular performance reviews, merit-based appraisals, and bonus opportunities
• Growth Opportunity: Early-stage company with significant room for career advancement
• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team

What You'll Need to Thrive

• Excellent written and verbal English communication skills
• A reliable, high-speed internet connection and a professional home office environment
• Commitment to working a standard schedule of 8:00 AM–5:00 PM U.S. Eastern Time (ET)
• Willingness and ability to travel locally for occasional onsite meetings

Hiring and Selection Process

• Candidates must participate in live video interviews throughout the hiring process with camera on
• Employment is contingent upon successful completion of identity verification and background screening
• Selected candidates will participate in structured interviews with hiring managers and cross-functional stakeholders
• Candidates will receive prompt updates and consistent communication throughout the interview process
• Applicants must be authorized to work in the U.S. without the need for visa sponsorship

Company Description

As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All employment is decided on the basis of qualifications, merit, and business need.