[Hiring] Senior Manager, Technology Support Services @Stitch Fix
Mar 01, 2025 - Stitch Fix is hiring a remote Senior Manager, Technology Support Services. đź’¸ Salary: $142,800 - $210,000 usd. đź“ŤLocation: USA.
Role Description
As the Senior Manager, Technology Support Services, you will report directly to Stitch Fix’s Chief Information Security Officer and Head of Enterprise IT. You will lead, manage, and mentor the EUX team to ensure the delivery of efficient service and end-user focused solutions. You will act as an escalation point for major service desk issues, working closely with leadership to resolve critical incidents.
- Meet regularly with Corporate HQ and Warehouse stakeholders to proactively identify, understand, and resolve technology resource and equipment constraints at each location.
- Ensure adherence to SLAs, KPIs, and customer satisfaction metrics to drive a high performing support function.
- Assist in the oversight and management of the EUX team’s budget.
You're excited about this opportunity because you will…
- Develop and execute an IT service strategy that aligns with the business’ goals, ensuring scalability, efficiency, and cost-effectiveness.
- Own continual service improvements and ongoing process maturity through regular reviews of the process and tools, trend analysis, metrics reporting, and regular engagement with stakeholders.
- Drive the adoption of ITIL processes and industry best practices to enhance service delivery, incident management, and operational support.
- Manage and mentor the EUX team, fostering a culture of continuous improvement and professional development.
- Drive a shift-left strategy, promoting the use of self-service portals, knowledge bases, and AI-driven chatbots to improve user experience.
- Monitor performance metrics, analyze trends, and report on service delivery outcomes to senior leadership.
Qualifications
- 7+ years of IT Service Delivery experience, including at least 5 years in a managerial role leading a Service Desk team.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong understanding of IT service management frameworks (e.g., ITIL) and best practices.
- Strong analytical and problem-solving skills with the ability to drive process improvements and efficiency.
- Experience working with ITSM tools to manage service requests, incidents, and reporting.
- Proven ability to manage and lead high-performing teams in a dynamic environment, with a focus on employee engagement and professional growth.
- Outstanding communication skills and the ability to lead with empathy.
Benefits
- Comprehensive compensation packages and inclusive health and wellness benefits.
- This role will receive a competitive salary, benefits, and equity.
- Eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance.
- Eligible for medical, dental, vision, and other benefits.
Compensation and Benefits
The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.
- Salary Range: $142,800 — $210,000 USD
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$142,800 - $210,000 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
