[Hiring] Senior Manager Patient and Community Outreach @Blood Cancer United

Role Description

The role of the Patient & Community Outreach Senior Manager is to implement strategies in support of Blood Cancer United’s goals including:

• Conduct outreach to raise awareness of and connect more patients with Blood Cancer United, as soon after diagnosis as possible, with an emphasis on reaching underserved populations.
• Build community awareness of and trust in Blood Cancer United as a source of information and support.
• Provide ongoing support and education and facilitate access to quality care for patients and caregivers.
• Develop local and regional collaborations with both healthcare professionals and community leaders to further these aims.

The Patient & Community Outreach Senior Manager will provide or coordinate information, services, community education, and outreach to patients, caregivers, survivors, and healthcare professionals in assigned coverage areas. This role will serve as a key mission leader in the region for which the Patient & Community Outreach Senior Manager is responsible.

Supervises

• Volunteers
• Patient & Community Outreach Manager(s)
• Community Outreach Specialists
• Temporary staff

Duties and Responsibilities

• Community Engagement and Health Equity
  • Promote Blood Cancer United as an essential resource for disease, treatment, and support information for blood cancer patients and families.
  • Design and implement outreach initiatives to expand Blood Cancer United reach, including conducting culturally tailored outreach within underserved communities across the local region.
  • Foster and maintain relationships with community-based organizations and healthcare delivery institutions.
• Volunteer Engagement and Leadership
  • Engage volunteer leaders to better reach local oncology professionals and key stakeholders, to build relationships with Blood Cancer United region colleagues, and to assist with patient outreach and community events.
  • Recruit, train, and manage a volunteer infrastructure to support all aspects of the role.
• Community Education and Services
  • Create resources and programs that allow for deeper patient engagement throughout the cancer journey.
  • Conduct community-based patient education programs in select markets, including underserved areas.
  • Assess the need for support, services, and education for patients and providers in the Region.
• Mission Integration
  • Collaborate and partner with internal stakeholders, including other Education & Services staff, Region Executive Directors, and philanthropy colleagues to ensure joint planning, mutually beneficial support, and effective advancement toward overarching Blood Cancer United goals and strategies.
  • Partner with Blood Cancer United colleagues to provide information about the Blood Cancer United mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders.
  • Partner with Blood Cancer United public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
• Staff and/or Project Management
  • Provide leadership to the Patient & Community Outreach (PCO) team by:
    • Serving as a supervisor to Patient & Community Outreach Manager(s), Community Outreach Specialist, and/or temporary staff.
    • Playing a role in managing programs and projects that impact broader PCO goals.
  • Perform other related duties as assigned.

Education & Experience Requirements

• BA or BS required; advanced degree in health or social sciences related discipline preferred.
• 6-8 years of related experience, including supervision of remote staff.

Position Requirements

• Experience and skills in relationship management in healthcare, community outreach, healthcare service delivery, health education programming, and volunteer development.
• Demonstrated ability to apply sales-driven strategies to build relationships, increase referrals, and expand engagement with healthcare providers, community partners, and key stakeholders.
• Excellent verbal and written communication skills; must be able to articulate the Blood Cancer United Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience.
• Strong problem-solving, priority-setting and project management skills.
• Ability to work independently, thrive under pressure and perform multiple tasks.
• Cultural competency and regular practice of cultural humility.
• Experience in conducting outreach and building collaborations with underserved communities preferred.
• Healthcare knowledge base with oncology experience preferred.
• Knowledge of fundraising a plus.
• Experience working in a matrix environment a plus.
• Strong computer skills required.

Physical Demands & Work Environment

• Must reside within the region area(s) managed.
• Position may require 50% or more local and regional travel; night and weekend work will be required.
• Must have access to reliable transportation and the ability to transport outreach materials.
• Physical demands are minimal and typical of similar jobs in comparable organizations.
• Work environment is representative and typical of similar jobs in comparable organizations.

Employee Value Proposition

• As a valued member of Blood Cancer United, you are eligible for a comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Life insurance
  • Flexible spending accounts
  • 403b retirement plan
  • Generous paid time off
  • Federal paid holidays
  • Wellness program
  • Employee assistance program
• The base pay range for this position is $75K to $84K, with compensation varying based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience.
• Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

Disclaimer

Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law.