[Hiring] Crisis Specialist @Gryphon Place

Role Description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.

The Crisis Specialist provides crisis intervention, emotional support, and resource connection to individuals contacting the Michigan Crisis Access Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment.

This role is responsible for:

• Assessing risk
• De-escalating crisis situations
• Connecting individuals to appropriate supports using trauma-informed, person-centered approaches

Crisis Specialists serve as a critical first point of contact within Michigan’s behavioral health crisis system and play a key role in ensuring safe, effective, and compassionate care.

We are hiring three (4) Full-Time and nine (9) Part-Time positions. 1st, 2nd, and 3rd shift available for all! Weekend availability is a must.

Qualifications

• High School Diploma or equivalent
• Ability to successfully complete required crisis intervention training (provided)
• Availability to work flexible shifts, including evenings, weekends, and/or overnights in a 24/7 environment
• Certified Crisis Specialist (or ability to be certified within 1 year of hire)
• Must be a resident of the State of Michigan
• Associate or Bachelor’s degree in Human Services, Psychology, Social Work, or related field (preferred)
• Experience in crisis intervention, behavioral health, contact centers, or human services (preferred)
• Familiarity with 988 or crisis line services (preferred)

Requirements

• Strong interpersonal and communication skills with ability to build rapport quickly
• Ability to remain calm and make sound decisions in high-pressure situations
• Skills in active listening, empathy, and conflict resolution
• Ability to work effectively with individuals from diverse backgrounds
• Strong organizational and multitasking skills in a fast-paced environment
• Basic computer proficiency and ability to learn crisis documentation systems
• Ability to work independently while also functioning as part of a team

Benefits

• Flexible scheduling
• Strong focus on work-life balance
• Free medical benefits
• Additional healthcare options
• Employer contributions to retirement plan
• Paid holidays
• Generous paid time off

Company Description

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.