[Hiring] Crisis Specialist I @Solari

Role Description

The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests. This includes:

• Screening and triaging incoming requests
• Completing assessments and interventions
• Ensuring safety and coordinating care
• Documenting interactions in an electronic health record (EHR)
• Promoting and maintaining an organizational culture focused on Solari’s core values

Outcomes include:

• Safety
• Recovery and resiliency
• Engagement
• Crisis assessment and intervention
• Hope
• Efficiency
• Quality
• Accuracy
• Service excellence

Qualifications

• Minimum of a Bachelor's Degree (or higher) in a behavioral health, substance use, or psychiatric healthcare-related field
• At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members
• Behavioral health professional preferred
• Contact Center experience preferred

Requirements

• Answers all incoming contacts/calls and requests for crisis and healthcare services
• Completes outbound calls, emails, texts, or chats to coordinate care
• Demonstrates effective engagement skills
• Screens and triages incoming crisis requests
• Utilizes knowledge of healthcare industry standards
• Provides health education and community resources
• Participates in required training, supervision, meetings, and clinical oversight
• Demonstrates enhanced knowledge and skill over tenure at Solari
• Interacts with effective communication and active listening
• Ensures all interactions are documented in the designated electronic health record
• Adheres to call center policy and procedures
• Other duties as assigned

Benefits

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Competitive compensation
• Convenient office locations and Hybrid Schedule
• On-site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Critical Illness with free dependents
• Critical Illness Spouse
• Short Term & Long Term Disability - Starts first of the month after 90 days of employment
• 401K & 401K Roth - Starts first of the month after 90 days of employment
• United Pet Care
• LifeLock for identity theft
• LYRA EAP Program - 25 free sessions for mental health per family member