[Hiring] Manager, National Communications Strategy & Planning @Molina Healthcare

Role Description

The Manager, Welcome Kits & Provider Directories owns the end-to-end development, coordination, and delivery of two critical member-facing document types — Medicare Annual Notice of Change, Evidence of Coverage, and Summary of Benefits — across all applicable Medicare Advantage markets. This is a high-accountability, execution-focused role that sits at the intersection of regulatory compliance, market coordination, and operational delivery.

• Owns Welcome Kits and Provider Directories from start to finish: Gathering market inputs, managing production, and ensuring on-time delivery across all Medicare Advantage markets.
• Tracks SMAC requirements and ensures they show up correctly in materials: Works directly with Government Contracts and D-SNP Market Leaders to stay on top of market-specific regulatory requirements throughout the year.
• Keeps Provider Directories current year-round: Manages updates from the source data through to the final document.
• Coordinates across multiple teams: Regional Managers, Government Contracts, DMLs, Provider Data, OML, health plans, and MarCom Ops.
• Manages CMS and state filing deadlines: Ensures materials are submitted correctly and on time and handles any corrections or resubmissions.

Qualifications

• At least 7 years of progressive communications/marketing experience, including health care/managed care experience, or equivalent combination of relevant education and experience.
• At least 1 year of management/leadership experience.
• Ability and experience leading communications/marketing strategy and strategic planning initiatives.
• Strong understanding of Centers for Medicare and Medicaid Services (CMS) regulations, Medicaid/Medicare communications, and member engagement strategies.
• Experience with communication analytics platforms and strategic planning tools.
• Strong analytical and strategic thinking skills.
• Strong organizational skills and attention to detail.
• Project management experience/experience managing complex projects in a regulated environment.
• Ability to work cross-functionally with internal/external stakeholders in a highly matrixed organization.
• Strong verbal and written communication skills.
• Microsoft Office suite and applicable software programs proficiency.

Requirements

• Project Management Professional (PMP) or Agile certification.
• Proficiency in marketing technology platforms/tools (e.g. Salesforce Health Cloud, Adobe Experience Manager, Tableau).
• Experience with multicultural and multilingual communications.
• Familiarity with National Committee for Quality Assurance (NCQA) standards and health literacy best practices.
• Bilingual capabilities (Spanish, Mandarin, etc.).

Benefits

Molina Healthcare offers a competitive benefits and compensation package.

Company Description

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.