[Hiring] Senior Manager, Network Success @Lantern

Role Description

The Senior Manager, Network Success will lead the strategy and execution of Lantern’s territory and provider account management function. This role is responsible for driving provider engagement, retention, and growth across key markets while building operational infrastructure that supports scale. The first year will focus heavily on:

• Team development
• Removing operational barriers
• Implementing reporting cadences
• Formalizing account planning and performance management processes

A core focus of this role is embedding AI and automation into team workflows to scale Network Success capacity and throughput without proportional headcount growth.

This individual will partner cross-functionally with Member Services, Claims, Clinical, and Network Strategy to ensure a consistent provider experience and to operationalize improvements that strengthen provider relationships and outcomes.

Qualifications

• Bachelor’s degree required.
• 10+ years of relevant experience in provider network management, healthcare operations, or account leadership.
• 3+ years of team management experience (5+ years preferred).
• Industry experience strongly preferred, including familiarity with Centers of Excellence models, provider networks, or value-based care environments.
• Proven track record of leading and scaling high-performing teams.
• Experience leveraging AI, automation, or workflow tools to scale team output and streamline operations strongly preferred.
• Demonstrated success managing complex stakeholder environments and cross-functional initiatives.
• Strong operational and strategic planning capabilities.
• Excellent problem-solving and decision-making skills in fast-paced environments.
• Exceptional communication and executive presence with both internal and external stakeholders.
• Experience with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).

Requirements

• High provider retention and satisfaction across priority markets and accounts.
• Clear, repeatable account planning and performance management infrastructure implemented across the team.
• Improved operational alignment across Network, Member Services, Claims, and Clinical functions.
• Strong engagement and productivity across territory management teams.
• Measurable growth in provider participation, utilization, and network performance.
• Reduction in escalations, friction points, and time to resolution for provider issues.
• Measurable efficiency gains and reduction in manual work driven by AI-enabled process automation across the team.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Compensation

Base salary range: $130–$160, depending on relevant experience, location, and qualifications.

About You

• You use LOGIC in your decision making and understand that progress is critical to making change.
• INCLUSION is a core tenant of your personal beliefs.
• You have the GRIT, drive and ambition to tackle big problems.
• You care deeply for your customers and are driven to keep HUMANITY in all decisions.
• Integrity guides you in life.
• You thrive in a Team Environment.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.