[Hiring] Senior Manager, Impact Offer @Smart IMS

Role Description

As a Sr. Manager, Impact Offer, you will serve as the primary subject matter expert for its Impact and Recoverable Grants offer and the central coordination point for recoverable grant activity. This role combines consultative support with opportunity review, partner coordination, and ongoing grant monitoring to deliver a high-quality donor and advisor experience with appropriate risk management.

You will help colleagues explain the offer clearly, support strategic client conversations, and identify improvements to the offer and client experience. You will work closely with Strategy & Offer Management, Grants, Charitable Consulting, Field Enablement, Marketing, and other stakeholders.

Key responsibilities

• Offer expertise: Serve as the internal subject matter expert on the Impact and Recoverable Grants offer and coordinate recoverable grant activity across teams.
• Opportunity review: Conduct preliminary reviews of donor-requested recoverable grants against program guidelines, donor objectives, and impact goals.
• Due diligence and partner coordination: Coordinate diligence and supporting documentation with CapShift and other external partners.
• Consultative support: Respond to offer and client questions from DAFgiving360 employees, advisors, and donors.
• Monitoring and reporting: Track active recoverable grants and related reporting, and surface and resolve day-to-day issues.
• Growth support: Help Charitable Consulting and Field Enablement highlight the offer in high-value client conversations that support account openings and contributions.
• Marketing partnership: Provide subject matter expertise to refine the offer's value proposition, marketing strategies, and messaging.
• Offer and client experience improvements: Provide strategic guidance and behavioral insights to improve the offer, including service models and channels.
• Operational improvements: Identify opportunities to improve processes and serve as an internal resource on emerging recoverable grant practices.

Qualifications

• Relevant experience with philanthropic grants, philanthropic advisory services, impact investing, or a closely related field.
• Ability to assess opportunities against program guidelines and donor objectives, coordinate due diligence, and maintain clear documentation.
• Strong consultative communication skills, including the ability to explain complex offerings to colleagues, advisors, and donors.
• Experience coordinating work across internal teams and external partners, with reliable follow-through on open issues.
• Strong organizational skills and attention to detail in monitoring grants and managing reporting.
• Sound judgment when balancing client experience, program requirements, and risk considerations.

Requirements

• The hourly range for roles of this nature are $50.00 to $60.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

Benefits

• cyberThink is an Equal Opportunity Employer.