[Hiring] Senior Manager, Global Deal Desk @Raptor Technologies

Role Description

We are seeking a highly experienced and commercially minded Senior Deal Desk Manager to build and lead our Deal Desk function. This highly visible, cross-functional role will focus on enabling the successful execution of complex, non-standard, and exception-based deals while establishing a scalable framework for commercial decision-making.

The Senior Deal Desk Manager will partner with Sales, Finance, Legal, and other stakeholders to provide expertise on deal structure, pricing, commercial terms, approvals, and operational considerations. The role will establish clear criteria, workflows, and escalation paths for when Deal Desk engagement is needed, while allowing standard deals to continue through the normal sales process.

This is a builder role responsible for defining the Deal Desk operating model, establishing policies and processes, and building a function that provides meaningful support on complex transactions without creating unnecessary friction in the sales process.

Key Responsibilities

• Build and scale the Deal Desk operating model, including engagement criteria, policies, approval frameworks, workflows, and service levels.
• Deliver the initial engagement criteria, approval matrix, and published service level commitments within the first 180 days for ratification by Sales, Finance, and Legal stakeholders.
• Define when Deal Desk involvement is required based on deal complexity, commercial exceptions, pricing, and risk.
• Create playbooks and guidelines that enable Sales and cross-functional teams to navigate complex transactions consistently.
• Continuously improve processes as the business, products, and commercial model evolve.
• Act as the commercial quarterback for complex, strategic, and non-standard transactions, coordinating Sales, Legal, Finance, Revenue, Customer Success, and Business Systems as needed.
• Review deal structure, pricing, discounts, products, billing requirements, and non-standard commercial terms against company guidelines.
• Identify and resolve discrepancies across quotes, contracts, POs, Salesforce, and billing requirements.
• Manage commercial exceptions and coordinate appropriate approvals and escalations through the cross-functional approval matrix.
• Partner with Legal on non-standard agreements and serve as a key business partner to Sales when standard processes do not meet customer requirements.
• Partner with Sales Operations on the compensation and quota-crediting treatment of non-standard deal structures.
• Partner with Revenue, Finance, and Customer Success to ensure accurate ARR, deal economics, and commercial data across new business, renewals, expansions, contractions, and amendments.
• Partner with Sales Operations and Business Systems to establish controls and standards ensuring approved commercial terms are accurately reflected in Salesforce.
• Own the Deal Desk and exception workflows within RevCloud.
• Define business requirements and controls for Deal Desk functionality within Salesforce and RevCloud enhancements.
• Lead process improvement and automation recommendations that increase efficiency, data quality, and visibility across the quote-to-cash process.
• Support Sales in navigating complex customer procurement requirements, documentation, and PO issues.
• Serve as an escalation point for complex commercial or execution issues that require cross-functional resolution.

Qualifications

• 10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related function, including 3+ years in Deal Desk within B2B SaaS.
• Demonstrated experience managing complex SaaS transactions involving pricing, contracts, renewals, amendments, and non-standard commercial arrangements.
• Experience building or significantly scaling a Deal Desk or similar commercial function.
• Strong understanding of SaaS quote-to-cash, pricing, discounting, ARR, renewals, and commercial structures.
• Strong Salesforce experience; RevCloud or similar CPQ/deal management experience strongly preferred.
• Proven ability to build structure and scalable processes in an evolving environment.
• Strong project management skills and experience leading cross-functional systems or process implementations.
• Ability to influence stakeholders and drive accountability without direct authority.
• Excellent communication, problem-solving, and business judgment, with strong attention to detail.
• Comfortable operating strategically while diving into the details of complex transactions when needed.

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance