[Hiring] Senior Manager, Commercial Servicing @Onity

Role Description

The Senior Manager, Commercial Servicing will report to the Director of Commercial Servicing Operations and will oversee a team of Asset Managers and Portfolio Managers overseeing Commercial Real Estate (“CRE”) loans. This team will include 1-3 direct reports and 10 – 20 indirect reports.

The Senior Manager will be responsible for:

• Hiring, training, and evaluating existing team members.
• Managing highly escalated items for both Investors and Borrowers.
• Understanding day-to-day CRE servicing responsibilities and multiple product types of CRE loans, including CBMS, debt fund, and SFR loans.
• Acting as the primary point of contact for other business units at Onity for inter-company projects, system enhancements, and other items as they arise.
• Monitoring reports and team performance to proactively identify portfolio risks and employee training opportunities.
• Working with investor clients to ensure all reporting and asset management needs are being met.
• Adhering to investor servicing guidelines, internal policies, and procedures.

Qualifications

• Demonstrates positive attitude and adds to a positive team morale.
• Four year degree from an accredited University preferred or equivalent work experience.
• Minimum of 12 years of CRE loan servicing experience required, with 1 – 2 years in a leadership position required, and 4 – 5 years in a leadership position preferred.
• Full understanding of the full CRE loan life cycle from onboarding through Mortgage Satisfaction.
• Prior experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements.
• High attention to detail.
• Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs.
• Self-motivated and works independently.
• Ability to perform complex calculations using calculators and systems.
• Ability to reason and exercise sound judgment.
• Ability to handle sensitive and confidential information appropriately.
• Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service and professional relationship building skills.
• Previous experience with REALSynergy or MSP servicing systems is considered a plus.

Requirements

• Work closely to resolve escalated items with external clients while providing exceptional service.
• Monitor client reporting to ensure timing compliance with contracts and accuracy of reporting data.
• Monitor internal reporting to ensure team performance in meeting client and contract expectations.
• Monitor staffing levels with upper management and create job requisitions as appropriate.
• Ensure adequate training is provided to all new employees.
• Lead team building sessions and communicate team issues to Director.
• Ongoing meetings with reports to ensure engagement, issue resolution, and training adequacy.
• Work with upper management to review contract terms prior to execution.
• Ensure compliance with all contract terms by both the Servicing Team and other business units within Onity.
• Review reporting to ensure accurate calculations on client reporting to ensure contract compliance.
• Comfortability working within multiple servicing systems.
• Understanding of underlying table structure to servicing systems.
• Ability to effectively communicate reporting needs to other departments.
• Complete understanding of system and bank accounting structures and cash flow.
• Demonstrated ability to train reports and other business units on intricacies of servicing system.
• Adapt quickly to various requests from multiple sources.
• Prioritize multiple, simultaneous incoming requests, all seen as urgent priority.
• Work with internal business units to develop reports for investors as required.
• Coordinate with internal departments for servicing functions as required.
• Proactively review and update internal policies and procedures as required.
• Assist with audit and rating agency requests and presentations.
• Lead team trainings and prepare presentations for investors, management, and internal business units.
• Other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental and vision.
• Up to 3% match on 401(k) contributions.
• Generous paid time off.
• Company-paid life, accident and disability coverage.
• Programs for mental, physical and financial wellness.
• Annual bonus of 20% based on performance and subject to the terms of the Company’s applicable plans.