[Hiring] Senior Manager, Cloud Solutions @Atorus Research

Role Description

The Senior Manager, Cloud Solutions is responsible for leading the development, implementation, and management of cloud-based solutions for Atorus clients in the life sciences industry, including validated statistical computing environments (SCEs) in GxP-regulated settings. This role involves overseeing a team of cloud architects and engineers, ensuring the successful delivery of client engagements, and aligning technical strategies with business objectives. The Senior Manager, Cloud Solutions will also play a key role in driving innovation and optimizing cloud infrastructure to support the organization's growth and efficiency. The role also partners closely with Business Development and Product to shape new opportunities, lead technical solutioning, and grow existing client accounts.

Responsibilities

• Line-manage, lead and mentor a team of cloud architects and engineers, fostering a collaborative and high-performance work environment
• Oversee the design, deployment, validation, and managed support of statistical computing platforms (e.g., Posit Workbench/Connect, R and Python environments) used for clinical and scientific workloads
• Oversee managed services technical operations through the Managed Services Lead, including SLA adherence, escalation management, and continuous service improvement
• Develop and implement technical strategies that align with the organization's business goals and objectives
• Own technical scoping, estimates and assumptions for SOWs and work orders, and accountable for estimate-to-actual accuracy
• Partner with Project Managers on project plans and resource requirements to ensure projects are completed on time, within scope, and within budget
• Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget
• Continuously evaluate and optimize cloud infrastructure to improve performance, scalability, and cost-efficiency
• Serve as a Trusted Advisor to Clients to understand their requirements driving Cloud Architecture and related solutions that meet their needs
• Identify and develop expansion opportunities within assigned accounts, such as managed services, additional environments, and product adoption
• Ensure that cloud solutions adhere to security best practices and regulatory compliance requirements, including GxP, 21 CFR Part 11, and computer system validation (CSV/CSA)
• Drive innovation in cloud technologies and processes, staying up to date with industry trends and best practices
• Manage relationships with cloud service providers, technology partners, and vendors with a growth lens, including co-selling and joint bids, while ensuring the organization receives the best value and service
• Maintain accurate documentation of cloud solutions and provide regular reports on cloud performance and project status
• Own technical delivery processes, including environment provisioning, configuration documentation, change control, release management, and CAPA actions, in partnership with Quality
• Manage customer environment access and offboarding, ensuring access is documented, reviewed, and revoked in line with client and GxP requirements
• Build team resilience through documentation, runbooks, and cross-training, so every client environment is supported by more than one trained engineer
• Provide deep technical expertise in complex technical areas as required
• Create Cloud Solution Architecture, Migration/Development Roadmaps, and development frameworks/guidance

Qualifications

• Bachelor's degree in scientific and/or technical field (engineering, statistics, mathematics, data science) required
• 7+ years in statistical programming, scientific computing, data/platform engineering, or related work, preferably in life sciences
• 3+ years of people management experience leading technical staff (e.g., architects, engineers, developers)
• Experience leading global teams across time zones
• Minimum 4 years working knowledge of R and Python programming languages
• Expertise in at least one Cloud Platform (Azure, AWS, GCP); Cloud Solution Architect certification in one of these platforms is preferred
• Experience deploying and administering Posit (RStudio) products or comparable statistical computing environments preferred
• Hands-on experience with managing and configuring networks, Linux systems, and statistical programming
• Hands-on experience with system script development and computer system validation (CSV/CSA) in a GxP-regulated environment
• Strong understanding of Cloud Security, Cloud Managed Services frameworks, tools, and solutions
• Hands-on experience in establishing Cloud DevOps pipelines
• Experience with Kubernetes/containers and infrastructure-as-code (e.g., Terraform/HashiCorp)
• Experience with enterprise storage and file-sync solutions (e.g., NetApp ONTAP, Egnyte, AWS FSx) across validated and non-validated tiers
• Experience in a client-facing consulting or professional services role
• Demonstrated experience supporting pre-sales activities (solutioning, estimating, RFP responses) and/or growing client accounts

Preferred Skills

• Energized self-starter
• Excellent organizational skills
• Excellent communication skills, verbal and written
• Exceptional attention to detail
• Strong interpersonal skills work within a cross-functional team
• Excellent problem-solving skills
• Effective decision maker - able to exercise good judgment and take appropriate action independently
• Flexible, team player
• Proven ability to organize and effectively prioritize workload and deliverables
• Composed, credible presence with client stakeholders
• Process-driven; establishes repeatable standards rather than one-off solutions