[Hiring] Senior Manager, Business Systems @Docker

Role Description

We're looking for a Senior Manager, Business Systems to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our Salesforce instance. This is a hands-on technical management role:

• Manage a team of Salesforce developers and administrators.
• Stay close to code and configuration.
• Own a small set of adjacent RevOps tools that round out the GTM systems stack.
• Report to the Director, Business Systems and partner closely with Sales, Operations, Marketing, Customer Success, Finance, and Security leadership.

Responsibilities include:

• Manage and grow a team of Salesforce developers and administrators, including hiring, performance management, career development, and day-to-day prioritization of their work.
• Own the Salesforce platform roadmap across Sales Cloud, Service Cloud, CPQ, and integrated third-party systems.
• Stay hands-on with architecture and code review for Apex, Lightning Web Components (LWC), Flow automation, and platform security.
• Own the Salesforce DevOps and release management lifecycle.
• Pair heavily with the Technical Architect to execute against their architectural roadmap.
• Maintain governance over Salesforce data architecture, security model, sharing rules, profiles, permission sets, and integration/service account hygiene.
• Own or co-own supporting integrations between Salesforce and platforms.
• Manage Agentforce, Slackbot, AI skills, and other AI-driven Salesforce offerings.
• Partner with GTM stakeholders to gather requirements and translate business needs into technical solutions.
• Set team standards for documentation, testing, and change management.
• Escalate and resolve complex production issues.

Qualifications

• 5+ years total hands-on Salesforce development experience in enterprise environments and people management.
• Deep expertise with Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce APIs, Flow automation, and platform security.
• Experience with Salesforce CPQ and billing systems.
• Experience with RevOps or quote-to-cash processes.
• Strong understanding of Salesforce DevOps and CI/CD practices (Gearset or similar).
• Experience working in high-growth SaaS or technology companies.
• Strong analytical, communication, and problem-solving skills.

Nice to Have

• Salesforce Platform Developer I or II, or Salesforce Administrator certification.
• Familiarity with NetSuite and quote-to-cash business processes and Mulesoft.
• Familiarity with data warehousing, analytics, or AI-driven workflows.
• Experience supporting global sales organizations.

What to Expect

First 30 days:

• Meet your direct reports and the broader Business Systems team; build 1:1 cadences.
• Assess team workload, skill gaps, and open production support items.
• Get up to speed on the Salesforce instance, code base, best practices, and current roadmap.
• Introduce yourself to cross-functional stakeholders the Salesforce team supports.

First 60 days:

• Dive deep into the technical architecture to evaluate performance and identify refactor opportunities.
• Establish a regular working cadence with the Technical Architect.
• Engage with key stakeholder leaders across the organization.
• Establish or reinforce best practices to keep the instance performant, secure, and scalable.

One year outlook:

• Have a high-performing, well-supported team delivering to roadmap independently.
• Own the Salesforce ecosystem as it relates to third-party tooling, integrations, and upstream/downstream dependencies.
• Be the go-to subject matter expert for the Salesforce instance and its surrounding systems.

Compensation & Equity

• Canada: CA$177,800 – CA$254,000 + equity
• United States: $128,100 – $183,000 + equity

Perks & Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support – Set up your workspace for comfort and success.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave – 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• Docker swag – Because representing the whale never gets old.

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives.