[Hiring] Senior Liability Claims Adjuster @CCMSI

Role Description

CCMSI is seeking an experienced Multi-Line Claim Consultant to join our National Liability team. This remote position is responsible for investigating, evaluating, negotiating, and resolving complex multi-line casualty claims involving auto liability, municipal exposures, and general liability claims across multiple jurisdictions. The ideal candidate brings strong technical claim handling expertise, litigation management experience, client relationship skills, and the ability to independently manage a diverse portfolio while maintaining high service standards and claim quality.

Responsibilities

• Investigate, evaluate, and adjust multi-line liability claims while ensuring compliance with client requirements, jurisdictional regulations, and CCMSI claim handling standards.
• Manage a portfolio of auto liability, municipal liability, and general liability claims from assignment through resolution.
• Analyze coverage, liability, damages, and exposure to establish appropriate reserves and develop effective claim resolution strategies.
• Coordinate and direct litigation management activities, partnering with defense counsel and vendors to drive favorable claim outcomes.
• Communicate regularly with clients, claimants, attorneys, vendors, and other stakeholders to provide claim status updates and maintain strong working relationships.
• Negotiate settlements, review invoices and legal expenses, authorize payments within designated authority levels, and pursue subrogation opportunities when appropriate.
• Prepare claim reports, reserve analyses, and client communications that support informed decision-making and service excellence.
• Participate in claim reviews, training discussions, mediations, hearings, and other claim-related proceedings as needed.

Qualifications

• 5+ years of multi-line claims handling experience.
• Experience investigating, evaluating, and resolving liability claims.
• Experience handling litigated claims.
• Strong analytical, negotiation, and decision-making skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Proficiency with Microsoft Office applications.
• Home State Adjusters License is required.

Requirements

• Experience handling Auto Liability claims.
• Experience handling General Liability claims.
• Experience handling Municipal Liability claims.
• Experience managing claims across multiple jurisdictions.
• Experience working within a TPA environment.
• Experience supporting multiple client accounts.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Benefits

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Internal training and advancement opportunities.
• A supportive, team-based work environment.