[Hiring] Senior Lead Incident Manager @Deutsche Telekom IT Solutions Slovakia

Role Description

Are you passionate about IT, eager to expand your English and German language proficiency and looking for a flexible work environment to maximize your work-life balance? Join us as a Lead Incident Manager and immerse yourself in a dynamic role where you'll:

• Master persuasive language techniques through stakeholder management.
• Navigate complex IT situations, enhancing your technical expertise.
• Develop sharp problem-solving and decision-making skills.
• Excel in data gathering, reporting, and documentation.
• Gain insights into advanced IT processes and project management fundamentals.
• Cultivate an entrepreneurial mindset for innovative solutions.

If you're seeking a role that revolves around language, technology, and diverse stakeholder relationships, consider joining our international Lead Incident Management Team. Your career journey begins here.

WHAT WILL YOU DO?

• Lead the Way from Start to Resolution: Take charge of issues from inception to successful resolution, always adhering to SLA/OLA agreements to ensure efficient and timely handling.
• Proactive Management in Critical Situations: In case of critical challenges or potential SLA/OLA breaches, promptly coordinate and share vital information to stay ahead.
• Set the Standard for Data Quality: Organize and oversee the completeness and accuracy of all necessary information related to incidents.
• Clarify Roles and Responsibilities: Eliminate ambiguities regarding responsibilities to streamline the resolution process.
• Strategically Schedule Tasks: Efficiently plan and schedule tasks, prioritizing based on urgency and impact.
• Classify and Prioritize Workstreams: Categorize and prioritize challenges to address the most critical ones first.
• Uncover the Core Parts of Technology: Conduct in-depth diagnosis to understand the underlying causes and facilitate effective solutions.
• Collaborate for Resolution: Work closely with teams to drive resolution and ensure every task is successfully addressed.
• Trigger Major Incident Protocols: When needed, initiate the Major Incident Process for situations hinting at becoming major issues.
• Manage Hierarchical Escalation: When required, oversee hierarchical escalation, request additional resources, and ensure proper authorization across all sectors.
• Support Critical Deployments and Campaigns: Support during critical deployments and vital marketing initiatives. This is a unique opportunity to learn from experts in marketing and deployment management during your support activities.

Qualifications

• Possess practical experience in Process, Organization, and Quality Management.
• Showcase strong communication skills.
• Display analytical thinking capabilities.
• Highlight your presentation skills.
• Demonstrate exceptional organizational skills.
• Exhibit flexibility and show a results-oriented mindset with the ability to persevere and complete tasks under pressure.
• Prove your ability to work autonomously and independently on assigned tasks.
• Have an upper-intermediate (B2) level of proficiency in both English and German.
• Understand the business environment and IT processes and organization.
• Be customer-oriented, proactive, and enthusiastic.

Benefits

• Financial benefits.
• Benefits with focus on learning and development.
• Benefits with focus on health and sport.
• Benefits with focus on family and work-life balance.
• Other benefits.

Compensation

Final salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /brutto.

Additional Information

• Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
• Location: Kosice.
• Company: Deutsche Telekom IT and Telecommunications Slovakia.
• Language: German and English.
• Job category: Non-technical positions.
• Compensation: from EUR 1800 - monthly.