[Hiring] Senior Internal IT and Project Engineer @Zazz

Role Description

The Senior Internal IT and Project Engineer takes day-to-day ownership of Zazz’s internal IT services, Microsoft 365 environment and employee equipment lifecycle, alongside advanced third line support and assigned project delivery. You will resolve complex technical issues, coordinate equipment dispatch and recovery, manage changes and recurring problems, and deliver practical improvements to systems and services. This is a hands-on engineering role with project management and project management office (PMO) responsibilities. Working remotely from India, you will coordinate with HR, Procurement, office teams, suppliers and service delivery leadership. Support priorities, project ownership and protected delivery time will be agreed with your manager, with capacity conflicts escalated early.

Qualifications

• Proven third line support or senior IT engineering experience, with ownership of complex incidents and internal IT services in an MSP or a distributed organisation.
• Strong practical experience administering Microsoft 365, Entra ID, Windows endpoints and device management, including identity, permissions, licensing and secure employee onboarding and offboarding.
• Advanced troubleshooting across cloud services, Windows infrastructure, DNS, DHCP, TCP/IP, firewalls and VPNs, with an understanding of security, backup and recovery controls.
• Experience managing equipment and asset records, coordinating suppliers and couriers, and following through on device delivery, returns, repair and disposal.
• Demonstrable project delivery experience covering plans, estimates, budgets, milestones, dependencies, risks, stakeholder communication and hands-on implementation.
• Practical Change and Problem Management experience, accurate ITSM or PSA records, and the ability to maintain usable technical documentation and mentor colleagues.
• Clear written and spoken English, strong organisation and the ability to work independently with international teams. Availability to work remotely from India during the stated shift.

Requirements

• Own complex incidents and service requests escalated from L1 and L2, supporting Zazz’s internal environment and assigned client services across identity, cloud, endpoints, servers, networking and integrations.
• Lead technical investigation during major incidents, restore service safely and coordinate specialist or supplier support.
• Maintain accurate HaloPSA records covering impact, diagnosis, actions, time, next steps and outcomes.
• Coach L1 and L2 engineers, document repeatable troubleshooting steps and publish knowledge articles that reduce repeat incidents and unnecessary escalations.
• Own day-to-day administration and technical support for Zazz’s Microsoft 365 services, including Exchange Online, Teams, SharePoint Online and OneDrive, and related business applications.
• Administer Microsoft Entra ID identities, groups, roles and access policies.
• Coordinate joiners, movers and leavers with HR and managers.
• Manage endpoint enrolment, configuration, application deployment, patching, encryption and compliance through Intune and approved endpoint or remote management tools.
• Monitor service health, investigate email and collaboration issues, and coordinate Microsoft or supplier escalations.
• Maintain accurate asset records in HaloPSA and approved registers.
• Coordinate equipment requirements for starters, replacements, upgrades and loan devices.
• Protect credentials, employee information and company data throughout support, project delivery and equipment handling.
• Raise and maintain change records in HaloPSA for planned technical work.
• Identify recurring incidents, service trends and underlying technical risks.
• Manage assigned internal and client IT projects from scoping through closure.
• Assess environments and turn approved requirements into practical technical designs, deployment plans and test plans.

Benefits

• Performance will be assessed against agreed objectives and available capacity.
• Reliable internal IT services.
• Timely joiner and leaver completion.
• Accurate asset records and equipment recovery.
• Effective third line resolution.
• Controlled changes and fewer recurring issues.
• Projects delivered to agreed scope, milestones, budget and acceptance criteria.
• Clear communication, documentation and operational handover are expected throughout.