[Hiring] Senior Insurance Contract & QA Analyst @Branch Financial, LLC

Role Description

At Branch, we build insurance products that are clear to the people who buy them. As a Senior Insurance Contract & QA Analyst, you'll own the development and maintenance of the forms and endorsements behind our personal lines products, and you'll test what we ship to confirm it matches what we filed.

Reporting to the Director of Underwriting, Contract & QA, you'll join a small contract, compliance and QA team inside the insurance product organization. You'll draft and maintain contracts and endorsements across multiple states, carry filings and regulatory responses, and run the quality assurance that confirms our systems produce what the departments of insurance approved, in output and in formatting.

Branch is expanding into new states and new lines, so the contract work grows with the footprint. Alongside it, a significant year of pricing change means rating tables move in every state, and testing those changes is a large part of the year ahead. You'll also continue the automation work already underway in quality assurance, in partnership with our analytics team.

This role is a good fit for someone who reads a contract closely enough to see exactly what a coverage change does, who enjoys finding the gap between what was filed and what shipped, and who wants to own forms end to end rather than one step in someone else's process.

Key Responsibilities

• Contract and Compliance
  • Design, develop and maintain personal lines contracts, forms and endorsements across multiple states and lines of business.
  • Complete filings and respond to regulatory inquiries on the contract.
  • Serve as a resident expert on the contract terms for our product lines.
  • Carry ongoing compliance review as products, systems and regulations change.
  • Review competitor offerings and market needs, and bring that read into forms and endorsement development.
• Quality Assurance
  • Test product output to confirm that what was filed with departments of insurance is what the system actually produces, in function and in formatting.
  • Test rating and pricing changes as rating tables are updated state by state.
  • Build and maintain test plans, test cases and defect tracking for contract, rating and system changes.
  • Continue the automation of quality assurance work in partnership with the analytics team.
• Across Both
  • Partner with Product Management, Underwriting, Pricing, Actuarial, Claims and Technology on changes that cross the contract, the rating and the system.
  • Write documentation for contract updates and test cases that the people downstream can actually follow.
  • Manage multiple states and workstreams in parallel, through real peaks and valleys in the calendar.

Qualifications

• Personal lines P&C insurance experience.
• Typically 5+ years, in insurance contract and forms development, or in claims where you worked policy language directly.
• Policy language interpretation.
• Contract drafting, revision and compliance review in an insurance context.
• State regulatory environments experience.
• Quality assurance methodology.
• Reading system output for discrepancies.
• Cross-functional partnership.
• Attention to detail that holds under pace.
• Automation and continuous improvement instinct.
• Written communication.
• Bachelor's degree or equivalent experience.
• Exceptional quality assurance and continuous improvement experience in an insurance systems environment can stand in for direct contract or claims background.

Benefits

• Above-market salary.
• Pay equity and transparency.
• Remote-first (with perks).
• Flexible YouTime.
• Employee stock options.
• Medical, vision, dental coverage.
• 401k and contribution matching.

What to expect

In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us):

• Please apply to open positions directly through our site.
• If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.
• The process will include a number of interviews, which will all happen either over the phone or on video calls.
• We will never ask for personal payment or require you to purchase equipment during our interview process.

Equal Employment Opportunity Employer

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.