[Hiring] Senior Industry Advisor @ServiceTitan

Role Description

ServiceTitan is building the platform of record for Property Care (pest, lawn, pool, arbor, and irrigation) — and we need deep trade expertise embedded in the business to get it right. The Industry Advisor is a former operator (owner, executive, or senior leader from a property care trade) who brings that credibility and hands-on knowledge into how we sell, implement, support, and build product. This is a single, senior individual contributor role spanning all four Property Care trades, working directly with the GM and cross-functionally across Sales, Implementations, Customer Success, and Product.

What you'll do:

• Product:
  • Advise Product on feature decisions and tradeoffs from an operator's perspective, including reviewing and commenting on product requirement documents.
  • Advise on custom vs. standardized reporting needs for property care clients.
  • Turn QBR feedback into prioritized input for the product roadmap.
• Market Development:
  • Attend and represent ServiceTitan at industry conferences (e.g., PestWorld).
  • Own relationship with key trade orgs (e.g., NPMA).
  • Write market point-of-view (POV) documents that capture industry context for internal and customer-facing use.
• Sales:
  • Join prospect pitches and calls to lend industry credibility, answer trade-specific questions, talk “operator to operator.”
  • Shape and craft GTM materials and value propositions grounded in operator experience.
• Implementations:
  • Support discovery on nuanced or ambiguous operational topics during onboarding.
  • Act as an escalation point for complex implementation issues.
  • Serve as the internal resource implementation teams turn to for trade-specific questions.
  • Provide named-account support for our highest-priority accounts.
• Customer Success:
  • Translate customer asks and pain points into clear input for relevant ServiceTitan teams.
  • Act as an escalation point for complex implementation issues.
  • Provide named-account support for our highest-priority accounts, bringing “operator lens” to each discussion.

Qualifications

• Senior level experience within the Property Care trade industry, with direct oversight of both Operations and Technology.
• Proven track record of running high-performing operations within enterprise settings.
• Recent experience (within the last 2–3 years) leading Property Care trade technology systems, ideally as the driver of a major platform migration or enterprise rollout.
• High market credibility with immediate authority among industry operators, paired with exceptional verbal storytelling skills.
• Deep operational fluency across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, and multi-location or multi-brand operations.

Requirements

• Direct experience navigating M&A integrations, platform consolidations, or multi-brand rollups.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Holistic health and wellness benefits including company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options.
• Support for Titans at all stages of life including parental leave, fertility services, surrogacy, adoption reimbursement, and more.