[Hiring] Senior Implementation Manager @Ascertain

Role Description

As a Senior Implementation and Engagement Manager, you will lead post-sale success and retention efforts for Ascertain’s most important partners. This role is ideal for someone with experience in healthcare technology, SaaS implementation, or healthcare consulting who’s ready to build a high-impact function from the ground up.

• Own end-to-end customer success after the initial sale:
• Oversee pilot delivery
• Drive change management and adoption
• Ensure long-term retention and expansion
• Work directly with care management and revenue cycle teams to ensure smooth integration of our platform into their daily workflows.
• Manage end-to-end deployments, from initial implementations to ongoing customer success initiatives and onboarding for future products.
• Partner closely with Sales, Product, Engineering, and Marketing to ensure each deployment delivers measurable impact and provides clear ROI metrics.
• Help define our partner success strategy, build scalable SOPs and playbooks, and shape the partner experience.
• This position is remote with up to 25% travel to support customer implementations and key deployments.

Qualifications

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments.
• 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery.
• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
• Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
• Previous startup experience preferred.
• Cardiology or oncology experience preferred.

Requirements

• Leverage metrics and insights to demonstrate customer ROI and identify opportunities for account growth.
• Translate complex insights into clear recommendations for executives, customers, and internal teams.
• Build trusted relationships, proactively address risks, and drive retention and expansion.
• Plan and manage projects end-to-end—setting milestones, coordinating stakeholders, and mitigating risks.
• Thrive in a fast-paced startup environment, balancing strategic leadership with practical problem-solving and customer support.

Benefits

• Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare.
• Ownership & growth: Join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement.
• Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions.
• Flexible remote work: We support a flexible hybrid or remote working model, trusting you to manage your own schedule.
• Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more.