[Hiring] Senior Implementation Engineer @Docker

Role Description

We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives! This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!

Responsibilities:

• Customer Onboarding and Provisioning:
  • Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers.
  • Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience.
  • Iterate and improve on strategies and automations that streamline current workflows and tooling.
  • Contribute to team knowledge base when finding solutions to common situations.
  • Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction.
  • Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships.
  • Provide personalized customer onboarding with efficient, automated workflows.
  • Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
• Customer Experience and Relationship Management:
  • Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management.
  • Champion a customer-first approach that balances personalized support with scalable processes.
• Success Metrics:
  • Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

Qualifications

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role.
• Must have direct customer-facing, professional client/customer onboarding experience.
• Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies.
• Strong cross functional collaboration and customer relationship management.
• Excellent problem-solving, and communication skills.
• Proven track record of adapting, evolving, and continuously learning about cutting edge technologies.

Requirements

• You are a natural leader.
• You are excited to work in a start-up environment; you get in the weeds as part of the team.
• You are smart, innovative, and fun. You bring a sense of humor and humility to work every day!
• You maintain a customer-centric mindset.
• You love finding solutions to challenging problems.
• You are not afraid of conflict and difficult conversations and value transparent communication.

Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support – Set up your workspace for comfort and success.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave – 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• Docker swag – Because representing the whale never gets old.