[Hiring] Senior GTM Systems Manager @Zip

Role Description

The Senior GTM Systems Manager is responsible for identifying, designing, implementing, and optimizing the systems, processes, and automation that power Zip's Go-To-Market organization. This role serves as the bridge between business strategy and technology execution, proactively identifying operational bottlenecks, scaling challenges, and process inefficiencies across Sales, Partnerships, Account Management, and Revenue Operations.

• Own the GTM systems roadmap and personally design, configure, and implement scalable solutions that support future-state architecture.
• Translate business requirements into scalable system solutions and personally configure, implement, and optimize those solutions across the GTM technology stack.
• Lead cross-functional initiatives from ideation through implementation and adoption.
• Establish design standards, governance, and implement automation that reduces manual work and improves speed, accuracy, and consistency.
• Partner with Sales Leadership, Partnerships, Account Management, Finance, Product, and RevOps leaders to transform strategy into scalable systems and process design.
• Configure and optimize Salesforce and GTM technologies.
• Measure and communicate business impact.

Qualifications

• 8+ years in Revenue Operations, GTM Systems, Sales Operations, GTM Operations, or related roles.
• Experience owning and optimizing GTM systems and business processes in a high-growth technology company.
• Experience defining architecture, governance and operating design across the commercial tech stack.
• Proven track record leading cross-functional initiatives from problem identification through implementation and adoption.
• Experience partnering directly with and influencing Sales, Partnerships, Customer Success, Marketing, and Executive Leadership teams.
• Strong analytical and reporting capabilities.
• Salesforce Certified Administrator (or equivalent hands-on expertise).

Requirements

• Ability to understand how people, processes, data, and technology interact across the entire revenue lifecycle.
• Ability to understand commercial objectives and recommend operational improvements tied to measurable business outcomes.
• Ability to influence without authority and align stakeholders with competing priorities.
• Experience identifying and implementing AI-powered workflows that improve prospecting, qualification, account research, forecasting, and operational efficiency.

Benefits

• Flexible working culture.
• Incentive programs.
• Unlimited PTO.
• Generous paid parental leave.
• Leading family support policies.
• Company-sponsored 401k match.
• Learning and wellness subscription stipend.
• Beautiful Union Square office with a casual dress code.
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available.