[Hiring] Senior Functional Consultant @Bonapolia

Role Description

We're looking for a senior functional consultant with extensive practical experience in Dynamics 365 Project Operations and, ideally, strong Field Service experience as well. This is a hands-on functional consulting role — not presales, not a certification-level position. You'll be expected to speak concretely about what you've personally delivered and owned in real customer environments.

• Analyzing complex business, service and project processes and translating them into scalable, practical solutions
• Independently leading functional consulting activities: requirements gathering, workshops, process analysis, functional design and configuration
• Advising customers on process improvements and solution choices, including challenging requirements where needed
• Hands-on configuration and optimization, plus support for testing, training, go-live and post-go-live
• Working closely with developers, architects and integration specialists to align functional, technical and integration requirements
• Identifying risks and dependencies early, communicating them proactively with concrete evidence
• Assessing change impact carefully and asking the right questions before implementation
• Taking ownership and driving continuous improvement in a multidisciplinary, international team
• Delivering within scope, budget and timeline while maintaining strong customer relationships

Qualifications

• Extensive hands-on Dynamics 365 Project Operations experience — this is the top priority, with real implementation experience across customer environments (not theoretical, certification-only, or presales exposure)
• Strong practical understanding of core PO processes: project management, resource scheduling, time and expense management, budgeting and forecasting
• Genuine functional consulting seniority — comfortable owning customer-facing functional work independently, day to day
• Hands-on experience with requirements gathering, customer workshops, process analysis, functional design, configuration, testing, implementation and customer guidance
• Strong integrations knowledge — understanding how D365 interacts with surrounding systems, and the ability to work effectively with developers and integration specialists on data flows and dependencies
• 3+ years of substantial experience with Dynamics 365 Customer Engagement
• Enough technical understanding to discuss implications and dependencies with developers, without being primarily a developer yourself
• Strong customer-facing consulting and stakeholder management skills, including advising and challenging stakeholders
• Excellent English communication skills
• Professional experience actively using GitHub Copilot as part of your working process
• Comfortable working fulltime in a remote setup
• Bachelor's degree or equivalent professional/intellectual level

Nice to have

• Extensive hands-on Dynamics 365 Field Service experience (work orders, scheduling, agreements, inventory, mobile) — the combination of deep PO and FS expertise is especially valuable
• Experience with PSA solutions and professional services business processes
• Multiple end-to-end D365 implementations, including larger/enterprise-scale projects
• Strong Dataverse and broader Microsoft platform knowledge
• Experience in international Microsoft consulting environments
• Experience advising on organizational change and business process optimization
• Experience with AI-assisted development or consulting tooling more broadly

Benefits