[Hiring] Senior Field Adjuster, Homeowner Claims @CSAA Insurance Group, a AAA Insurer

Role Description

As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will:

• Investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion.
• Handle low- to higher-complexity claims that typically require physical inspection.
• Be the owning adjuster for all claims assigned at the Field Adjuster level.
• Progress to the competency level of a Level 5 Homeowner Adjuster.
• May be required to assign, coordinate, and oversee independent adjuster assignments.

Please note that this is a remote position located in San Jose, CA or surrounding areas. Local travel will be required.

Your Work

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contact and meet with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Determine scope of repairs and prepare a repair bid using Xactimate estimating system.
• Agree on the cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• Follow the repair process to conclusion.
• Ensure that the cause of the loss is thoroughly investigated and identified with the assistance of experts where needed.
• Settle and pay dwelling or other structure damages once the coverage analysis is completed.
• Handle all correspondence to ensure the file is regulatory compliant.
• Actively shape our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Live into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travel as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfill business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• Requires 6+ years related professional experience with transferrable skills.
• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor’s degree or higher may be in lieu of 2 years experience.
• Knowledge of Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.

Requirements

• Bachelor Degree or combination of education and experience.
• 2+ years field experience.
• Knowledge of home construction.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible Workplace: Remote-first culture with Home-Flex roles.
• Career Growth: Opportunities for development and long-term success.
• Inclusion and Belonging: An inclusive and welcoming workplace.
• Sustainability: Commitment to building resilient communities and reducing environmental impact.