[Hiring] Senior Executive Assistant @TTEC

Role Description

As a Senior Executive Assistant working remotely in the Philippines, you’ll be a part of bringing humanity to business. This role provides administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. Responsibilities include:

• Ensuring structured planning, execution discipline, and visibility across key CX initiatives including the CX Playbook, Quarterly Business Reviews (QBRs), global site visits, leadership travel planning, and executive reporting.
• Serving as a central coordination hub across the global CX organization, enabling leadership to focus on strategic priorities while maintaining operational rigor, financial oversight, and communication consistency.
• Helping associates successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.

During a typical day, you’ll:

• Manage communication with internal/external partners.
• Maintain 100% confidentiality, accuracy, and completion of all licensing records and reports.
• Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed.
• Learn key business objectives, timeframes, and requirements associated with each licensing goal and class.
• Understand and improve the key success metrics associated with each licensing goal.
• Deliver consistent customer service and communication.

Qualifications

• 4+ years of experience in business operations, executive support, program coordination, or similar role.
• Experience supporting senior leadership in a global environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Financial discipline with experience tracking budgets and operational spend.
• Excellent attention to detail and documentation rigor.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office / Google Workspace (Excel, PowerPoint, SharePoint, etc.).
• Ability to work across global time zones and cross-functional teams.
• High level of discretion, professionalism, and executive presence.
• Strong interpersonal and stakeholder management skills.
• Fluent in English (written and spoken); additional languages are a plus.

Requirements

• Experience supporting Customer Experience, Operations, or Global Support organizations.
• Familiarity with QBR governance models and executive reporting cadence.
• Experience managing travel budgets and operational expense tracking.
• Experience working with Workday communications or internal HR systems.
• Familiarity with project management tools (Asana, Smartsheet, Monday, etc.).
• Exposure to multi-region operational environments (APAC, EMEA, Americas).

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Paid time off (PTO) and wellness and healthcare benefits.
• A great compensation package and performance bonus opportunities.
• Tuition reimbursement.