[Hiring] Senior ERP Manager @Seed

Role Description

You are the technical owner of the systems that run Seed's business behind the scenes. Reporting into our Technology team and partnering daily with Finance and Accounting & Operations, you'll architect, build, govern and support our ERP ecosystem—NetSuite at the core, connected to Shopify/Recharge, 3PL (fulfillment), Ramp (spend management), EDI and more. This is a deeply hands-on role: you write the SuiteScript, design the integrations, and own the governance that keeps a high-volume, multi-channel, multi-entity business running cleanly at scale. You're also an AI-native builder—you see agentic workflows, LLMs, and tools like Claude and MCP not as novelties but as core infrastructure for the next generation of finance and operations systems, and you'll help lead Seed's adoption of them.

What You’ll Do:

• Consult with business units across Finance, Operations, Growth, and Tech to gather requirements, translate business needs into ERP solutions, and prioritize a systems roadmap that serves the whole company.
• Own the architecture, administration, and development of NetSuite as Seed's system of record across multiple sales channels (DTC, Amazon, & Retail).
• Design, build, and maintain SuiteScript solutions (Map/Reduce, Scheduled, User Event, RESTlets), workflows, saved searches, and SuiteQL-driven automation.
• Own the integration layer end to end—flows, 3PL transactions, Ramp, and other platforms —including monitoring, error handling, and recovery.
• Establish and enforce systems governance: script deployment standards, sandbox and release management, API concurrency and governance-limit management, change control, and documentation.
• Build AI-augmented workflows using LLMs, MCP connectors, and agentic tooling to automate reconciliation, billing operations, reporting, and cross-system data quality—and champion AI-native practices across the systems function.
• Partner with the Controller and accounting team on close automation, billing remediation, revenue data integrity, and audit-readiness of system controls.
• Design user-friendly interfaces and functionality—custom forms, roles, dashboards, and saved searches—so non-technical teams can self-serve confidently.
• Provide training, support, and enablement for end-users, and prepare technical documentation and training manuals that make our systems knowledge durable rather than tribal.
• Manage systems projects end to end—scoping, timelines, implementation partners, and consultants—and own budgeting and forecasting for the ERP/SaaS stack, evaluating and integrating new tools as it evolves.
• Serve as escalation point for systems incidents, performing diagnostic testing and root-cause analysis and building durable fixes rather than patches.

Qualifications

• 7+ years in ERP/business systems roles, including 5+ years of hands-on NetSuite administration and development in a multi-entity environment.
• Expert in SuiteScript 2.x, SuiteQL, NetSuite REST/SuiteTalk APIs, and Token-Based Authentication; you've built and debugged production Map/Reduce scripts and RESTlets, not just configured workflows.
• Deep experience with iPaaS platforms (Celigo strongly preferred) and high-volume integration patterns, including concurrency management and error recovery.
• Experienced in DTC/subscription commerce or omnichannel consumer businesses, where order volumes are measured in the hundreds of thousands.
• Integration Management: Configure and support EDI connections (such as EDI 850, 810, 856) between NetSuite and third-party systems or VAN providers.
• Fluent in AI-augmented development: you actively use LLMs, agents, and tools like Claude and MCP in your daily work, and can design AI-powered automations with appropriate guardrails.
• Working knowledge of SQL and data warehouse integration (Snowflake preferred), with broad fluency in cloud computing and the modern SaaS ecosystem.
• Conversant in ERP fundamentals—order-to-cash, revenue recognition, month-end close, procure-to-pay —and able to partner credibly with Finance as a peer, not just a ticket-taker.
• A skilled project manager with experience owning software budgets, forecasting systems spend, and delivering cross-functional implementations on time.
• An exceptional communicator and translator—you make complex technical concepts legible to business stakeholders, and business needs precise for technical execution.
• An analytical problem-solver with strong business acumen; a natural collaborator who leads and mentors others (specialists, consultants, and power users) even without formal reports.
• Highly organized and rigorous about governance and documentation; you know that at scale, undisciplined systems fail loudly and expensively.
• A systems thinker and dot-connector who is equally comfortable in code, in an architecture diagram, and in a cross-functional room.
• NetSuite Administrator, SuiteFoundation, or SuiteCloud Developer certification a plus.

Requirements

• The annual pay range for this full-time position is $165k-$185k + equity + benefits across all US locations (this position is 100% remote-US).
• Our pay ranges are guided by discipline, level and experience required. Within the range, individual pay may vary based on additional factors, including: your specific location, desired skills/technical competency, relevant experience and advanced education/training.

Benefits

• Health & Wellness: Choose from multiple medical, dental, and vision plans, with generous employer contributions and coverage options to meet your needs. Enjoy access to top-tier virtual care and a complimentary Aaptiv membership for fitness and mental wellness. We also provide an HSA with employer contributions, along with Fullscript discounts for supplements.
• Mental Health Support: All employees and eligible dependents receive 12 free therapy sessions per year, plus coaching, meditation, and 24/7 access to Spring Health’s digital tools and care navigation.
• Long Term Wealth Planning: Invest in your future with our 401(k) plan through Betterment, featuring a 100% match on the first 3% and 50% on the next 2% of contributions—fully vested from day one.
• Supporting Families: Our Parental Leave Policy includes 18 weeks of fully paid leave, with the flexibility to phase your return. We also offer four weeks of paid transition time at 80% capacity or four days per week.
• Time to Recharge: Seed offers 15 vacation days, 7 sick/safe days, 2 personal days, 10 Recharge Days (Summer + Winter), and 15 paid company holidays each year.
• Work Flexibly: Thrive in a remote-first culture that prioritizes autonomy and clarity. You’ll also receive a $750 one-time remote work setup stipend and ongoing access to a $450 quarterly wellness and workplace stipends via JOON.
• And More: Access pet insurance, life and disability coverage, learning & development, and a vibrant culture rooted in science and impact.