[Hiring] Senior Enovia Support Engineer @Capgemini

Role Description

We are seeking a motivated Enovia Support Engineer with 4–6 years of experience in L2/L3 support for Enovia/3DEXPERIENCE PLM systems, with hands-on exposure to Simulation Lifecycle Management (SLM). The role involves providing technical support, troubleshooting complex issues, and ensuring smooth functioning of PLM and simulation processes.

• Provide L2/L3 production support for Enovia PLM applications.
• Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.
• Monitor system health, application logs, and performance metrics.
• Administer and maintain SLM (Simulation Lifecycle Management) processes within the PLM environment.
• Work on incident management, problem management, and change management activities.
• Support Enovia deployments, upgrades, and patch implementations.
• Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.
• Collaborate with DBA, infrastructure, and development teams to resolve complex issues.
• Handle data fixes, MQL queries, and configuration changes when required.
• Maintain documentation for troubleshooting steps, runbooks, and knowledge articles.
• Participate in Change Advisory Board (CAB) meetings to review and approve system changes.
• Ensure issues are resolved within defined SLAs.

Qualifications

• 4–6 years of experience supporting Enovia PLM applications.
• Strong understanding of Enovia architecture and components like 3DSpace, 3DPasport, 3DDashboard, Federated search, Exalead, 3DNotification, 3DComment etc.
• Experience with MQL (Matrix Query Language).
• Hands-on experience in Simulation Lifecycle Management (SLM).
• Good knowledge of Java/JPOs/JSPs/TCLs and Enovia customizations.
• Familiarity with Unix/Linux environments.
• Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
• Strong troubleshooting and analytical skills.
• Good communication skills.
• Willingness to work in rotational shifts or on-call support schedules.

Benefits

• Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society.
• Growth and Learning at Every Step: Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company.
• Own your growth: Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award-winning career acceleration programs.

Requirements

• Willingness to work in rotational shifts or on-call support schedules.
• Work Modality Options: Choose between remote, hybrid, or on-site work depending on project needs and personal preferences. Offices available in CDMX, GDL, AGS.