[Hiring] Senior Director, Property & Asset Management @JLL

Role Description

The Senior Director, Property and Asset Management serves as the strategic leader in overseeing property management and occupier services for a large healthcare system ambulatory real estate portfolio. This leadership role acts as the primary advocate and landlord interface for leased facilities while providing comprehensive property management oversight for owned assets. You will be directly responsible for supporting the goals and objectives of the account leadership team and delivering operational excellence, compliance, and enhanced occupant experience across the portfolio.

What This Job Involves

• Strategic Leadership & Account Support: Leverage experience and expertise within the healthcare and property management industries to ensure high-quality results on behalf of the Client.
• Creating Strategic and Collaborative Solutions: Establish and refine work quality and best practices to drive results as a team.
• Financial Management & Performance: Provide annual and ongoing budget creation and variance analysis to leadership that ties to client and account goals.
• Leadership and Managing Multiple Properties: Provide leadership to multiple regional property managers and property administrators.
• Landlord & Tenant Relations & Advocacy: Serve as the primary interface between the healthcare system and tenants and landlords across the leased portfolio.
• Operational Excellence: Coordinate operational activities to enhance occupant experience across both owned and leased assets.
• Embracing the Human Side of Business: Seek out and understand the needs, perspectives, and motivations of clients and team members.
• Tech & Finance Minded: Demonstrate proficiency in the use and application of property management and work order technology tools.
• Revenue Growth: Participate and assist the Account Director in expanding account services and participating in business development opportunities.

Qualifications

• Bachelor's degree required; Master's, MBA, or other advanced degree preferred.
• 10+ years of progressive commercial property management experience, preferably in healthcare or medical office environments.
• 5+ years in leadership roles managing property management teams and multi-site portfolios.
• Proven skills in property management and building operations.
• Experience working with corporate clients to achieve real estate performance objectives.
• Proven track record of managing tenant and landlord relationships and delivering occupier services.
• Experience with budget management, financial analysis, and portfolio optimization.

Requirements

• Strong leadership and team development capabilities.
• Proven ability to manage a team consisting of dedicated property managers at varying levels of experience.
• Ability to lead/coach diverse teams and identify and develop top talent.
• Excellent communication and relationship management skills.
• Financial acumen with experience in budget preparation, forecasting, and variance analysis.
• Proficiency with property management technology platforms.
• Strategic thinking with ability to develop and implement operational improvements.
• Strong problem-solving and conflict resolution abilities.

Certifications & Licensing

• Real estate brokerage or salesperson license required.
• Professional certifications (CPM, RPA, or similar) a plus.

Working Conditions

• Position must be based in California.
• Travel required to managed properties across multiple regions.
• Collaborative work environment with cross-functional team interaction.

Success Metrics

Success will be measured by the quality of your work product, your ability to develop winning strategies for client and team experience, operational performance against established KPIs, financial performance of the portfolio, and the strength of client relationships and team development outcomes.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.