[Hiring] Senior Director, Executive Hospitality & Client Experience @K2 Services

Role Description

We are seeking an experienced hospitality leader to elevate executive, client, and workplace experiences across a national portfolio of professional office environments. This role is responsible for consulting, designing and delivering luxury-level hospitality programs that reflect the service standards of an industry leading luxury brand while supporting the unique needs of legal, advisory, and corporate environments.

The ideal candidate combines luxury hotel experience, exceptional executive presence, elevated customer service expertise, and a passion for creating memorable customer experiences.

Key Responsibilities

• Lead executive hospitality and client experience programs across multiple locations.
• Develop and maintain elevated service standards for executives, clients, and visitors.
• Curate premium food, beverage, and catering experiences for meetings, events, and executive engagements.
• Partner directly with senior executives and business leaders to anticipate and exceed service expectations.
• Support the development of skills to deliver VIP visits, board meetings, leadership events, and client-facing programs.
• Establish hospitality training, service protocols, and quality standards.
• Support the development of vendor relationships and hospitality partnerships.
• Monitor service performance, guest satisfaction, and continuous improvement initiatives.

Travel: Up to 35% Domestic Travel

Qualifications

• 8-10+ years of hospitality leadership experience.
• Experience in luxury hotels, resorts, executive conference centers, private clubs, or premium hospitality environments.
• Strong knowledge of food & beverage operations, catering, event execution, and guest services.
• Proven experience delivering high-touch, white-glove customer experiences.
• Exceptional communication, presentation, and relationship management skills.
• Demonstrated ability to interact confidently with C-suite executives and high-profile clients.
• Strong organizational, planning, and project management capabilities.
• Bachelor’s degree in hospitality, Hotel Management, Food & Beverage Management, or related field preferred.

Preferred Background

• Luxury brands such as Ritz-Carlton, Four Seasons, St. Regis, Waldorf Astoria, Mandarin Oriental, or similar.
• Experience supporting legal, consulting, financial services, or Fortune 500 corporate environments.
• Forbes Five-Star or luxury service training experience.

What Success Looks Like

You create experiences that leave lasting impressions. You anticipate needs before they arise, execute flawlessly under pressure, and bring a luxury hospitality mindset to every interaction. Whether supporting a board meeting, welcoming an important client, or designing a workplace hospitality program, you consistently deliver a world-class experience that reflects the highest standards of professionalism and service excellence.

Compensation

The Compensation range for this role is 175,000 to 185,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Company Description

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.