[Hiring] Senior Director, Architecture and Technology @ServiceNow

Role Description

ServiceNow is seeking a high energy, high EQ executive leader who thrives in a highly cross-functional, rapid velocity environment and has a passion for driving scale, transforming culture, and designing end to end technology solutions for customers and employees who are serving our customers. Our value drivers are to:

• Wow customers and employees with digital experiences they cannot live without.
• Create unified, innovative experiences that empower people to feel effective and valued – by bringing together a connected design, a product mindset, and innovative technology.
• Deliver delightful employee experiences powered by Gen AI that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.
• Co-creating, using, and highlighting our own products to do it.

What you Will Own

• Solution Design & Architectural Governance
  • Own solution architecture across the CCX domain — including integration architecture, data flows, platform-native patterns, and microservices design.
  • Produce architecture decision records (ADRs) that document not just what was decided, but what was rejected and why.
  • Lead design reviews and technical assessments with clear criteria.
  • Surface systemic risks before they reach production.
  • Partner with Enterprise Strategy to consume roadmap direction and feed back implementation-level constraints.
• M&A Integration
  • Understand the footprint of the CCx platform and lead integrations E2E, from evaluation, assessment to production.
• Vendor Evaluation & POC Leadership
  • Define POC scope documents before any vendor engagement begins.
  • Design POCs that test the assumption most likely to fail.
  • Produce vendor evaluation outputs that are decision-ready.
  • Maintain an evaluation framework your team can reuse.
  • Ensure POC documentation is complete enough for understanding by team members not involved.
• Cross-Functional Execution & Stakeholder Influence
  • Drive alignment between solution design and business requirements.
  • Translate complex technical decisions into business-framed options for senior stakeholders.
  • Evaluate and recommend technology stacks, vendor solutions, and integration strategies.
  • Maintain a working partnership with Enterprise Strategy.

Qualifications

• 14+ years in solutions architecture, enterprise architecture, or technical leadership.
• 7+ years leading architecture or engineering teams in large-scale, cross-functional environments ($5B+ revenue companies).
• Demonstrated experience delivering solution architecture artifacts that directly shaped build/buy/configure decisions.
• Experience leading structured vendor evaluations and POCs.
• Deep fluency in integration architecture patterns, data flow modeling, microservices design, and platform-native solution development.
• Familiarity with data governance and privacy requirements (GDPR, CCPA, or equivalent).
• Experience designing and shipping commercial or enterprise SaaS/PaaS applications.
• Demonstrated experience leading AI or Gen AI transformation within a technical practice.
• Hands-on experience with AI/ML integration in enterprise systems.
• Experience with ServiceNow platform architecture and products.
• Experience leading architecture in Agile delivery environments.
• Bachelor's or Master's degree in Information Systems, Computer Science, Engineering, or related field.

Requirements

• Strategic problem framing: Define problems before proposing solutions.
• Quantified risk articulation: Express architectural risk in business terms.
• Executive communication under pressure: Defend architectural decisions to senior executives.
• AI transformation leadership: Articulate what the team needs to stop doing as clearly as what it needs to start doing.

Benefits

• Base pay of $254,500 - $380,000, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations, a flexible time away plan and family leave programs.