[Hiring] Senior Cyber Security Consultant @Immersive

Role Description

We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Success team as a Senior Cyber Security Consultant based in Saudi Arabia, covering the METNA region.

In this role, you will be the consistent value champion for Immersive from pre-sale to post-sale. Your main responsibilities will include:

• Identify and help define prospective customers’ technical requirements/use-cases to align Immersive Lab’s technical and business value proposition.
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts.
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk.
• Partner with key customers to understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes.
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews.
• Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
• Drive adoption to maximize the value of the Immersive Labs Platform.
• Immerse into the cyber security community to remain informed of evolving threats, trends, and new technologies.
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation.
• Support customers in operationalizing and incorporating Immersive One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports, and insights to bring attention to the value created along the journey.
• Function as an escalation point and primary liaison between sales, product leadership, and client accounts.
• Assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

Qualifications

• 5+ years work experience in an information security practitioner or solution consulting role as well as time spent working in a pre-sales capacity. Experience within Customer Success would be highly desirable.
• Extensive experience in client-facing roles - you will have consulted and presented to both C-level execs and technical stakeholders.
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development).
• Authoritative knowledge of information security concepts, domains, compliances, and standards.
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc.
• Experience leading technical presentations for both technical and non-technical audiences across all levels.
• Industry qualifications such as CISSP would be desirable but not essential to this role.

Requirements

• Proven experience in cybersecurity and customer success.
• Ability to engage with C-level executives and technical stakeholders.
• Strong communication skills to articulate value and discuss technical concepts in a jargon-free manner.
• Agility in on-the-spot thinking and problem-solving.

Benefits

• Additional benefits allowance to use towards your chosen pension, healthcare, and housing.
• Time off, flexible and remote working including 25 days annual leave + 2 volunteering days and birthday half day.
• Enhanced parental leave, mindfulness groups, critical illness cover.
• Career and learning development through the platform and our ‘Learn Anything’ fund.
• Share in the company's success with share options, sales incentives, and Recognition & Rewards for doing great work.
• Informal or formal flexible working options, e.g., flexible start and finish times, reduced hours, job share, remote working.
• Monthly socials and sports clubs.
• Bi-annual meetings at our EMEA HQ and regular in-person gatherings in the region.