[Hiring] Senior Creator Ecosystem Manager @Binance

Role Description

Governance & Policy

• Design, maintain, and iterate on platform content policies and community guidelines.
• Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
• Drive policy enforcement frameworks — balancing automation with AI review.

Moderation Operations

• Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
• Optimize moderation workflows and quality assurance processes.
• Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.

Ecosystem Risk Management

• Monitor emerging threats and abuse patterns across the platform.
• Lead incident response for high-severity content violations and crisis scenarios.
• Develop escalation protocols and cross-team coordination mechanisms.
• Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.
• Partner with Creator Ops to educate and communicate policy changes to the creator community.
• Represent Binance Square's governance philosophy to internal and external stakeholders.

Data & Reporting

• Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
• Produce regular transparency reports and insights for leadership.

Qualifications

• 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
• Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
• Experience managing moderation teams and vendor relationships at scale.
• Strong policy-writing and decision-making skills under ambiguity.
• Data-driven; comfortable with dashboards, SQL, and operational metrics.
• Fluent English (verbal & written); calm, decisive under pressure.

Benefits

• Shape the future of finance.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle challenging projects in a fast-paced and innovative environment with autonomy.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).