[Hiring] Senior Consultant, Safety and Reliability @Qualtrics

Role Description

At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Senior Consultant, Safety and Reliability, you will guide healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP). You will collaborate closely with clinical teams and management to turn complex analytics into actionable process improvements that keep healthcare workers and patients safe.

If you are passionate about applying data-driven insights to lower clinical risks and embed safety into daily healthcare operations, this role is for you.

Qualifications

• 10+ years of healthcare industry experience focused on safety and high reliability.
• Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.
• Prior consulting or safety and reliability implementation experience strongly preferred.
• Practical experience coaching, training, or facilitating patient-facing teams.
• Strong analytical skills with proficiency in Excel, MS Office, and data querying/analytical tools (e.g., SQL, SAS, Access).
• Bachelor’s degree required; Master’s degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.
• Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).

Requirements

• Data & Analytics Competency: Highly proficient using analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative analysis on payer analytics, authorization metrics, denial rates, and behavioral observation data.
• Project Workstream Execution: Manages day-to-day engagement plans—tracking timelines, scope, budgets, and deliverables using structured project management tools.
• High Reliability Subject Matter Focus: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
• Training & Facilitation: Excels at coaching patient-facing teams and leading interactive training sessions to drive engagement and long-term capability transfer.
• Stakeholder Communication: Communicates effectively with client management and project leads, proactively sharing risks, recommendations, and progress updates.

Benefits

• Personalized Career Action Planning with your manager to design a plan based on your life experiences, values, and career aspirations.
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.

Company Description

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.