[Hiring] Managing Consultant, Safety and Reliability @Qualtrics

Role Description

At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Managing Consultant, you will lead multi-hospital engagements and guide healthcare organizations through complex, system-wide transformations using High Reliability Organization (HRO) principles, psychological safety, Root Cause Analysis and Fair and Just Culture frameworks.

• Leads Engagement Teams & Delivery: Oversees end-to-end consulting engagements across multi-hospital systems, effectively leading consultants, balancing budgets, and managing scope.
• Exerts Executive Influence: Communicates with high credibility to influence healthcare C-suite executives, directors, and clinical leaders, proactively identifying risks and guiding strategic decisions.
• Applies High Reliability Domain Expertise: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
• Drives Business Development: Proactively identifies new client opportunities, extends existing engagements, and contributes to practice growth.
• Translates Advanced Data into Strategy: Leverages complex analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative assessments that inform executive-level action plans.
• Coaches & Facilitates with Directness: Delivers high-quality, engaging training workshops, coaching and mentoring to build effective staff and leader habits, and provides direct, respectful, and constructive feedback when client teams fall short of safety and performance goals.

Qualifications

• 10+ years of healthcare or high-risk industry experience (e.g., aviation, military, nuclear, manufacturing) focused on safety, quality, and high reliability implementation.
• Demonstrated track record of leading complex performance improvement projects across healthcare organizations, with management consulting experience strongly preferred.
• Proven experience leading consultant project teams, managing client engagement budgets, and supporting business development/account expansion.
• Mastery of Root Cause Analysis (RCA), Common Cause Analysis, and Fair and Just Culture methodologies.
• Advanced analytical capabilities using tools like Excel, PowerPoint, SQL, SAS, or Access for operational/clinical insights.
• Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).
• Bachelor’s degree required; Master’s degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.

Requirements

• Lead System-Wide HRO Transformations: Guide multi-hospital client systems in embedding evidence-based safety behaviors, HRO leadership skills, safety huddles, rounding practices, cause analysis techniques and psychological safety tools to drive measurable reductions in safety events.
• Manage Engagement Delivery & Budgets: Oversee end-to-end project execution across multiple client accounts, maintaining delivery budgets, tracking billable hours, and guiding consultant team members.
• Drive Business Growth & Client Retention: Identify expansion opportunities within existing client accounts and partner with leadership to secure new business in high-reliability consulting.
• Coach Executives & Clinical Leaders: Deliver executive coaching, lead physician alignment sessions, and facilitate large-group training on effective HRO Leadership to drive consistently excellent operational performance, Fair and Just Culture and Root Cause Analysis.
• Synthesize Complex Safety Analytics: Direct the design and construction of complex data reviews—including payer metrics, denial trends, and behavioral assessments—to formulate actionable executive strategies.

Benefits

• Personalized Career Action Planning: Work with your manager to design a plan based on your life experiences, values, and career aspirations.
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.