[Hiring] (Senior) Consultant CX & CRM Transformation @Deutsche Telekom

Role Description

At Detecon, we combine strategic insights from management consulting with in-depth technological expertise. As a trusted partner, we guide organizations through every phase of digital transformation – from vision to implementation. By combining industry knowledge with technological innovation, we empower our clients to navigate complex changes, unlock new value, and build future-ready businesses.

Location: Berlin, Dresden, Frankfurt a.M., Cologne, Munich, or remote

What you can expect:

• You design innovative, customer-centric CX, CRM, and service strategies across the full customer journey, leveraging Intelligent CX, personalization, and AI-enabled automation.
• You support the transformation of customer and service organizations as well as the development of data-driven customer interaction models.
• You develop approaches to make the business value of CX initiatives measurable and steer them through relevant KPIs.
• You take responsibility in transformation projects, customer workshops, and proposal processes.
• You actively support the development of our CX and CRM portfolio and contribute your own ideas to new topics and offerings.

Qualifications

• You have a university degree, preferably a master’s degree, in business administration, business informatics or a comparable field.
• You have several years of experience in management consulting with a focus on CX, CRM, service or digital transformation.
• You have experience in developing and implementing CX strategies, customer journeys or transformation initiatives.
• You are familiar with relevant CX and CRM technologies, including their use cases, value potential and limitations.
• You stand out through strong communication skills, ownership, very good German and English skills as well as willingness to travel for project work.

Benefits

• With us, you’ll benefit from a guaranteed, personalized bonus – supplemented by an attractive base salary and the option of a company car.
• With remote work, flexible hours, and trust-based leave, we create the freedom you need – for your career, your family, and yourself.
• Through our coaching and mentoring programs, we provide personalized support as you navigate your career path.
• Whether it’s a workation or a sabbatical – we offer you opportunities for personal development and experiences beyond the traditional workday.
• Our diverse training landscape and targeted professional development opportunities help you shape your own career path.

Company Description

We welcome applications from all people – including those with severe disabilities – who are enthusiastic about our tasks and want to use their talent to help us move forward. That alone counts and not age, gender, sexual orientation or gender identity, origin, religion, or physical characteristics.