[Hiring] Senior Consultant @Fulfillment IQ

Role Description

You will own hands-on configuration, testing, and continuous improvement of a global Manhattan Active WM template in a large, multi-customer program rolling out across dozens of warehouse sites a year. Working from approved functional designs, you turn requirements into standardized, reusable configuration and keep customer-specific complexity out of the template. The role works hours aligned to US Central or Eastern time, with travel within Latin America and to the US for go-lives when required.

Qualifications

• Technical: 3+ years configuring and implementing WMS, including 2+ years of recent, hands-on Manhattan Active WM configuration
• Technical: practical experience with Manhattan Active Configuration Director, and configuring parameters, business rules, and workflows with an understanding of their dependencies
• Technical: documenting, testing, and deploying configuration changes, and resolving configuration defects
• Functional: strong command of warehouse processes: receiving, putaway, inventory, replenishment, picking, packing, and shipping
• Knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, Parcel Management systems, etc.
• Functional: configuring reusable functionality within a functional template, working from written functional specifications
• Language: professional working proficiency in English, written and spoken, plus native or fluent Spanish (Mexico) or Portuguese (Brazil). Spanish is a plus for Brazil-based candidates.

Requirements

• Configure Manhattan Active WM independently from approved functional designs and template requirements
• Build and maintain reusable configuration components that deploy consistently across customers, sites, and environments
• Keep the template clean: flag conflicts, performance risks, and deviations to the Functional Architect
• Test, package, and deploy configuration changes through a controlled release process
• Support regional implementation teams through SIT, UAT, go-live, and stabilization

Key Responsibilities

• Global Template Configuration
  • Configure inbound, inventory, replenishment, picking, packing, shipping, and other warehouse execution processes
  • Configure MHE integration touchpoints for WES/WCS, ASRS, AMR, GTP, etc.
  • Configure and maintain system parameters, business rules, workflows, and operational settings
  • Build reports, documents, labels, dashboards, and implementation scripts to program standards
  • Manage configuration changes through Configuration Director and approved tools
• Configuration Governance and Quality
  • Keep configuration consistent with approved designs and template standards
  • Avoid duplication and customer-specific dependencies; escalate design ambiguities
  • Maintain accurate configuration documentation, dependencies, and change history
• Template Enhancement
  • Recommend simplifications and template enhancements from recurring implementation needs
  • Provide feasibility and impact input on functional change requests
  • Evaluate new Manhattan Active capabilities that reduce the need for extensions
• Testing, Deployment, and Implementation Support
  • Unit and functional testing of new configuration; support automated regression testing
  • Support configuration packaging, versioning, and deployment across environments
  • Troubleshoot configuration issues during SIT, UAT, go-live, and stabilization
  • Transfer knowledge to client super users, regional configurators, and support teams

Key Performance Indicators

• Configuration items delivered on time and first-time right
• Configuration defects found in SIT and UAT versus production
• Documentation completeness for delivered changes
• Go-live support issues resolved within agreed priority

Benefits

• Compensation is competitive and based on experience.
• Health and Wellness:
  • Statutory social security coverage (IMSS in Mexico), plus private medical insurance where offered under the employer of record's local plan
  • Employee wellness programs where applicable
• Time Off:
  • Statutory paid vacation with vacation premium (Mexico) or the constitutional one-third vacation bonus (Brazil), sick leave, and public holidays
  • Flexible leave policies that respect local labour standards
• Retirement and Financial Security:
  • Statutory retirement and housing fund contributions (AFORE and INFONAVIT in Mexico), and the statutory year-end bonus (aguinaldo in Mexico)
  • Employee stock options (ESOP), where applicable
• Professional Growth:
  • Dedicated learning and development budget, with support for skills, leadership, and career progression
• Flexible Work:
  • Remote and hybrid work options, flexible hours aligned to role and client needs
• Additional Perks:
  • Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites