[Hiring] Senior Community Manager, Programs & Advocacy @Jane

Role Description

This role exists because the people who've grown with Jane, gone above and beyond in our community, or introduced new practitioners to Jane deserve to feel celebrated for it. You'll build and own the programs that make that recognition real. You'll also lend support and expertise to help our existing programs run even better.

This is a senior individual contributor role, reporting directly to me. I see it as a genuine partnership. You'll be joining a team of five, including me. Rather than owning a single program, you'll own community programming as a whole, several connected programs working together, without needing a team under you to do it. The strategy and development are yours to drive. Others across our wider Community and Marketing team, as well as teams like Customer Support, help bring it to life. You bring the ideas and the drive; I bring the context and support to help you do it well. We'll prioritize together where to start, likely with recognition and rewards first, and build out from there as you get oriented.

What Impact We're Looking For You To Make

• Own and develop programs that recognize and reward our community members, celebrating people who've been with Jane for years, done incredible things in their communities, or helped bring new practitioners to Jane.
• Use swag as a tool to build engagement and delight across our community programs, shaping when and how it shows up, from a public-facing customer swag store to creative touches within recognition and events.
• Build Jane's in-person community events program, turning the one-off events we've run in the past into something structured and repeatable.
• Lend support and expertise to existing community programs like our Bursary Program and Community Creator Program.
• Build community programs that speak to our different verticals, working closely with our Vertical Leads.
• Turn what works into playbooks, templates, and simple repeatable processes, using AI to help build and maintain them.
• Collaborate closely across teams, working with Marketing and Customer Support to make sure programs land well.

Qualifications

• 5+ years managing community, customer advocacy, or ambassador programs, including real experience scaling a program from the ground up.
• Background in a customer-facing function such as support, community, or customer success.
• Strong project management skills, with experience running multiple concurrent programs, campaigns, or events end-to-end.
• Comfort and fluency working with AI tools and everyday tools like Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot.
• A high degree of autonomy, able to manage priorities and execute independently with minimal guidance.
• A deep, genuine care for our customers and community members.
• Empathy for what it's like to run a healthcare practice.

Requirements

• If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

Benefits

• Annual salary range of $105,700 to $165,100.
• Most new hires join at the accomplished stage, which for this role represents an annual salary of $180,000.
• Regular career development conversations with your manager.
• Comprehensive benefits package.