[Hiring] Director, Employee Communications @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Employee Communications working remote in Canada, you’ll be a part of bringing humanity to business. You’ll set the enterprise communication strategy that connects business priorities, transformation, culture, and employee experience into a clear global narrative. This role requires flexibility to support global meetings and business priorities across time zones as needed.

What You’ll be Doing:

• Lead TTEC’s employee communications function, defining the strategy, narrative, governance, and measurement approach.
• Advise executive leaders, People & Culture, and business teams on communication priorities across regions, channels, and key business moments.
• Anticipate communication risks, guide transformation messaging, and equip leaders to communicate with consistency and confidence.
• Develop a high-performing team, strengthen editorial and channel practices, and ensure employee communications support business outcomes.
• Report to the Executive Director of Talent Attraction & Employee Experience.
• Build a strategic, disciplined, and trusted communication function that delivers enterprise counsel, measurable plans, and employee-centered content.

During a Typical Day, You’ll:

• Set the enterprise employee communications strategy, narrative priorities, governance model, and operating rhythm for global programs, executive messages, transformation initiatives, and culture moments.
• Advise senior leaders on communication priorities, risks, timing, audiences, and message approach.
• Lead and develop a global employee communications team while aligning work across communications, channel, creative, production, and business partners.
• Shape executive messages, leader talking points, employee updates, presentations, campaign materials, and change communications.
• Define communication plans with clear objectives, audiences, channels, deliverables, owners, timing, approvals, and measurement.
• Strengthen governance, prioritization, editorial planning, and reporting so strategic work is planned, resourced, and delivered consistently.
• Use employee insights, communication metrics, and business feedback to evaluate effectiveness, guide recommendations, and support leadership decisions.

Qualifications

• Bachelor’s degree in communications, marketing, public relations, journalism, organizational communication, or equivalent experience.
• Significant experience leading employee communications, executive communications, internal campaigns, or change communications in a complex organization.
• Proven ability to lead teams, set priorities, coach communicators, and build practices that support consistent delivery.
• Executive-level writing, editing, and messaging skills with the ability to make complex topics clear, relevant, and actionable.
• Ability to advise senior leaders, lead through influence, and build trusted partnerships across functions, regions, and levels.
• Strong operational discipline, including the ability to manage competing priorities, approvals, timelines, risks, and deliverables.
• Experience using communication metrics, employee feedback, and business context to guide strategy and strengthen outcomes.

Benefits

• Support for your career and professional development.
• An inclusive, community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Paid time off, wellness, healthcare, and other benefits based on your location.
• A competitive compensation package and performance bonus opportunities, where applicable.
• Flexibility to support global meetings and business priorities across time zones as needed.