[Hiring] Senior Cloud Operations Transformation Consultant @PFH Technology Group

Role Description

As a Senior Cloud Operations Transformation Consultant, you will lead the design and delivery of a cloud operations transformation programme for a large public sector customer. The role will focus on maturing the customer’s IT and cloud operations capability so that their environment is secure, resilient, well-governed, cost-optimised and aligned with industry best practice across Azure and AWS. You will work closely with senior customer stakeholders, PFH delivery teams and customer personnel to define, document and implement practical operating processes across critical cloud and IT operations domains.

Location: Remote within Ireland

Key Responsibilities:

• Lead the end-to-end delivery of a cloud operations transformation programme for a large public sector customer, ensuring delivery against agreed scope, timelines, quality standards and outcomes.
• Assess current-state IT and cloud operations practices and define a practical target operating model aligned to industry best practice, ITIL principles and recognised cloud adoption frameworks.
• Design best-in-class operational processes across domains such as backup and recovery, patching, vulnerability management, security posture management, monitoring and observability, incident and change management, configuration management, licence management, service reporting and FinOps.
• Produce high-quality customer-facing documentation, including policies, standards, procedures, operating manuals, governance artefacts, process flows, RACI models, operational control matrices and technical environment diagrams where required.
• Bring practical cloud operations knowledge to bear across Azure and AWS environments, helping the customer establish secure, resilient, supportable and cost-optimised operating practices.
• Manage senior customer stakeholders on a day-to-day basis, building confidence through clear communication, structured engagement and visible progress against the programme plan.
• Chair weekly programme status meetings, present progress updates, manage risks and issues, and ensure decisions and actions are tracked through to completion.
• Lead a small blended delivery team of PFH and customer personnel, assigning work, coordinating inputs and ensuring deliverables are completed to a high professional standard.
• Take direct ownership of selected deliverables where senior consulting input, process design expertise or high-quality written output is required.
• Support the customer in embedding operational governance, control assurance and continuous improvement practices that sustain the transformation after programme completion.

Qualifications

• Significant experience leading IT operations, cloud operations or service management transformation initiatives in complex enterprise or public sector environments.
• Strong understanding of IT operations management, risk control frameworks, governance, service management and operational assurance.
• Practical experience designing and improving operating processes for cloud or hybrid IT environments, preferably across Microsoft Azure and/or Amazon Web Services.
• Demonstrable ability to translate best-practice frameworks into pragmatic policies, standards, procedures and day-to-day operating processes.
• Excellent programme and project management capability, including planning, dependency management, RAID management, stakeholder reporting and delivery governance.
• Strong customer-facing consulting skills, with the ability to work confidently with senior stakeholders, technical teams, service owners and operational support teams.
• Exceptional written communication skills, with proven ability to produce polished, structured and professional client-facing documentation.
• Ability to operate independently, bring structure to ambiguous requirements and drive tangible delivery outcomes within aggressive timelines.
• ITIL certification or equivalent practical service management experience would be advantageous.
• PRINCE2, PMP, AgilePM, Microsoft Azure, AWS or equivalent cloud/project certifications would be advantageous.

Company Description

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.