[Hiring] Senior Claims Specialist, Commercial Casualty @CSAA Insurance Group, a AAA Insurer

Role Description

As a Sr. Claims Specialist, Commercial Casualty, you will be responsible to resolve all aspects of 1st and 3rd party injury claims of low to moderate complexity for personal lines as well as our commercial claims. Your duties will require you to become licensed in several states as you will be handling claims in a multitude of regions across the nation.

• Manage all claims efficiently and effectively to an appropriate resolution with minimal supervision.
• Handle all aspects of liability injury claims of low to moderate complexity to include all coverage, liability and damage concerns.
• Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims.
• Assist in taking first notice of loss calls (FNOL) and participate in the department phone queue as needed.
• Make coverage determinations and conduct investigative work of a complex nature, advising customers as to accurate course of action related to coverage issues.
• Make appropriate liability determinations based upon the evidence gathered.
• Evaluate any potential for subrogation and initiate an initial notice of subrogation request.
• Develop negotiation strategies to resolve claims effectively and efficiently with insureds, claimants, or representatives of the injured parties.
• Communicate pertinent case facts to a supervisor, manager or committee when appropriate.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• 4+ years of claims experience with a minimum of 3+ years in casualty adjuster experience.
• High school (HS/GED) or a minimum of 3 years experience in casualty claims role within P&C insurance industry.
• Must hold an Adjuster's license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Requirements

• 5+ years of casualty claims adjuster experience.
• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• Commercial Claims handling experience.
• Bilingual (Spanish) is a plus.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible Workplace: Remote-first culture with Home-Flex roles.
• Career Growth: Opportunities for development and long-term success.
• Inclusion and Belonging: A welcoming workplace fostering innovation.
• Sustainability: Commitment to building resilient communities and reducing environmental impact.