[Hiring] Senior Claims Recovery Specialist @The Phia Group

Role Description

The Senior Claims Recovery Specialist plays an important role in the effort to recover funds for health benefit plans by determining whether another proper payer exists and pursuing fund reimbursement.

• Handling files for the Recovery Department.
• Communicating with attorneys, adjusters, and plan participants (insured participants) to determine potential sources of recovery (i.e. auto insurance, workers compensation, first party coverage, third party coverage, etc.).
• Communicating with clients (health benefit plan sponsors, employers, and claims administrators) via phone and email.
• Performing additional tasks (on an as-needed basis) to assist with the day-to-day activities of the Recovery Department.

Qualifications

• Associates degree or higher preferred.
• 1-3 years of Subrogation/Reimbursement experience.
• Must pass applicable test(s) administered by department manager (including the applicable qualification cards).
• Strong decision-making abilities to determine recovery potential and proper reimbursement.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Must have ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, write and speak the English Language.
• Bilingual (preferred but not required).
• Paralegal Certificate (preferred but not required).

Requirements

• Calling adjusters and attorneys for status.
• Negotiating with attorneys.
• Being familiar with different case laws (with use of passionforsubro.com).
• Drafting, mailing & faxing correspondence.
• Calling insurance carriers for claim information (claim #, adjuster name, phone, fax & mailing address).
• Providing clients with accident details, reduction requests, etc.
• Reviewing plan documents for possible exclusions.
• Acting as the CH’s out of office (checking voicemail messages and emails).
• Will be responsible for consistency and accuracy on time-sensitive documents.
• Managing a large case load.
• Using MS Word, Excel, Microsoft Outlook and other programs in preparation of correspondence and/or other documents.

Benefits

• Exceptional benefits for employees.
• Recognized as one of USA Today’s Top Workplaces for 2026.
• Listed in regional publications for commitment to inclusivity and employee satisfaction.

Working Conditions / Physical Demands

• Sitting at workstation for prolonged periods of time.
• Extensive computer work.
• Workstation may be exposed to overhead fluorescent lighting and air conditioning.
• Fast-paced work environment.
• Operates office equipment including personal computer, copiers, and fax machines.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties as necessary.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Base Salary: $50,000 - $65,000