[Hiring] Senior Claims Analyst Leave & Disability @Voya Financial

Role Description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

As a Sr. Claims Analyst supporting the Voya Leave Management (VLM) department, you will guide claimants through their integrated process of leave with empathy and clarity. You will be responsible for high complex claims. Your primary claim management focus will be on Short Term Disability, Family Medical Leave (FMLA) and other paid leaves. You will also be relied on as a mentor and support claim analysts/specialist. You will also be responsible for oversight of contract and language discrepancies with contracts and proactively provide solutions. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

Qualifications

• High School Diploma or GED equivalent
• 2 years of experience in FMLA or unpaid leave claims management
• 2-3 years of experience in Short Term disability or paid leave claims management
• Strong decision making and critical thinking skills
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook
• Strong written and oral communication capabilities
• Proven critical thinking and problem solving
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Collaborative mindset with the ability to work cross-functionally

Requirements

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Mentor and supports claims analyst/specialist
• Lead claim Roundtable and document action plans
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined service level agreements (SLAs)
• Support additional projects and responsibilities as needed

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

Company Description

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$56,220 - $70,280 USD