[Hiring] Senior Business Systems Analyst @UnitedHealth Group

Role Description

As a Senior Business Systems Analyst, you will serve as the primary liaison between business stakeholders, operations teams, and technology partners. In this role, you will translate complex business needs into functional and technical solutions, lead solution design discussions, and manage end-to-end delivery across cross-functional teams. You will drive key strategic programs, including cloud migration, analytics, and operational efficiency initiatives, while mentoring junior analysts and supporting production continuous improvements.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Serve as the primary liaison between business stakeholders, operations teams, and technology partners to align business and technical vision.
• Gather, analyze, document, and prioritize business and system requirements, translating business needs into functional and technical solutions.
• Lead solution design discussions and support project delivery from initiation through implementation.
• Coordinate with developers, data teams, QA analysts, and business users to ensure successful project outcomes.
• Manage stakeholder communication, issue resolution, risk mitigation, and continuous system improvements.
• Support production systems, troubleshoot business process issues, and drive continuous operational enhancements.
• Develop process flows, business requirements documents (BRDs), user stories, and comprehensive testing plans.
• Facilitate User Acceptance Testing (UAT) and validate that delivered solutions meet business objectives.
• Provide leadership, mentorship, and guidance to junior analysts and cross-functional team members.
• Support strategic initiatives including Apollo Quality, eCW, Zephyr, DataRap, Horizon 360, Analytics and Insights, Affordability, and Cloud Migration programs.
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.

Qualifications

• 6+ years of experience in business systems analysis, requirements gathering, and technical solution design.
• 3+ years of experience leading cross-functional projects and driving solution delivery.
• 3+ years of experience creating business requirement documents (BRDs), process flow diagrams, user stories, and UAT test plans.
• 2+ years of experience providing technical guidance or mentorship to junior team members.

Requirements

• Bachelor’s degree or 4+ years of business systems analysis experience in lieu of a degree.
• Healthcare domain knowledge and experience with healthcare data and operational platforms.
• Experience with strategic programs/platforms such as Apollo Quality, eCW, Zephyr, DataRap, Horizon 360, or Cloud Migration initiatives.
• Strong analytical, problem-solving, stakeholder management, and cross-functional communication skills.
• Experience with Agile/Scrum software development lifecycles.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).