[Hiring] Business Systems Analyst @DoorDash USA

Role Description

As a Business Systems Analyst (BSA) on the Business Technology - P2P team, you will play a key role in building, maintaining, and improving the systems that power our Procure-to-Pay processes. You will build and maintain the back-end configuration and automations for these systems and support them on a daily basis, such as Coupa, Zip, IntelAgree, etc.

• Own the day-to-day health of your systems.
• Work with Finance partners to understand their current processes.
• Turn partner needs into clear requirements and designs.
• Configure and test solutions, and support the teams who use them.
• Dig into the root cause of issues and solve repeat problems with targeted improvements.
• Keep clear documentation to ensure system reliability as we grow.
• Find opportunities to remove manual work through process automation, system integrations, and emerging AI tools.
• Deliver improvements from idea to launch.
• Partner with Finance leaders, IT teams, and Internal Audit to ensure solutions are reliable, secure, and SOX compliant.
• Learn our systems and business processes, take on support requests, and deliver your first improvements within the first 30 to 90 days.
• Own a set of systems or processes end to end within six months to a year.

Qualifications

• Bachelor’s degree and 3+ years of experience supporting, configuring, or implementing Finance or business systems, including hands-on work with Coupa.
• Understanding of Procure-to-Pay processes, including direct and indirect procurement, sourcing, and accounts payable.
• Experience with Finance systems and the integrations between them.
• Ability to gather requirements from business partners and translate them into clear designs and test plans.
• Experience in building automations and/or using AI tools in Finance system workflows.
• Comfortable working with data to find root causes and improve productivity and efficiency.
• Understanding of system controls, documentation, and change management.
• Clear communication with both technical and non-technical partners.
• Organized, takes ownership, and can manage multiple initiatives in a fast-paced environment.

Requirements

• Experience with Coupa, Zip, IntelAgree, etc.
• Ability to implement durable improvements that boost customer satisfaction.
• Experience in planning, managing, and executing projects.
• Ability to support periodic SOX audits and apply sound design and change-management practices.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance and mental health program.