[Hiring] Senior Business Process Manager @Docusign

Role Description

As part of the Finance Business Transformation team, the Senior Business Process Manager will lead end-to-end process, system, and automation initiatives for the Quote-to-Cash (Q2C) Finance organization. This role serves as the Finance business lead for end-to-end process improvement, optimization, and project initiatives. The Senior Business Process Manager will partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional teams to design scalable, automated, and controlled solutions. Key responsibilities include:

• Lead end-to-end process improvement, optimization, automation, and transformation initiatives across the Quote-to-Cash (Q2C) Finance organization.
• Partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional stakeholders to identify needs, align priorities, and deliver scalable solutions.
• Assess current-state processes, identify pain points and control gaps, and design streamlined future-state workflows, process flows, and standard operating procedures.
• Develop business cases that quantify expected business value, including revenue impact, cost savings, efficiency gains, and return on investment.
• Translate Finance needs into clear business requirements, user stories, and integration requirements for systems such as Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce.
• Facilitate cross-functional discussions and design reviews to support informed decisions, resolve issues, and maintain alignment throughout delivery.
• Lead and manage projects of varying size and complexity, including project plans, milestones, dependencies, risks, decisions, and stakeholder communications.
• Plan and lead User Acceptance Testing (UAT), including test-case development, tester coordination, execution tracking, issue resolution, and audit-ready documentation.
• Ensure process and system changes align with Docusign's strategy, policies, internal controls, and SOX compliance requirements.
• Support implementation and adoption of new systems, automation capabilities, AI tools, and process improvements; provide post-launch support as needed.
• Create process documentation and training materials, deliver end-user training, and promote consistent adoption of best practices across Finance teams.
• Provide clear updates to stakeholders and executives on initiative status, outcomes, risks, dependencies, and escalation needs.
• Foster a collaborative, accountable team environment by sharing knowledge, coaching team members, and driving continuous improvement.

Qualifications

• Bachelor's degree.
• Experience in Quote-to-cash processes, specifically with SAAS revenues.
• 8+ years of Accounting experience using Local GAAP rules.
• 5+ years of process and/or project management, consulting, or related business experience.
• 3+ years of people management experience.
• Experience in a company that has scaled with accelerated growth or large software development organizations.

Requirements

• Excellent communication skills, both written and oral.
• Knowledge of process management/improvement, Lean Thinking, Six Sigma methodologies and history of improving processes.
• Proficient with Google suites product, Oracle Cloud Fusion, Zuora, JIRA, ServiceNow, Automation tools (RPA or Bots), and Excel.
• Skilled at dealing with ambiguity in a rapidly growing and changing environment.
• Effective negotiation skills.
• Ability to work autonomously with minimal support.
• Ability to develop strong cross-team relationships and partnerships.
• Confident in working with management team members.
• Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution.
• Ability to see the big picture and work with a team to prioritize pipeline requests, ensuring delivery alignment without compromising goals.
• Experience focusing on customer satisfaction to win our customer's continued business and loyalty.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.