[Hiring] Senior Business Consultant @Bloomreach

Role Description

Bloomreach is looking for a Senior Business Consultant! If you want to help top e-commerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant.

As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing the Engagement Platform effectively. You will support clients during the implementation phase by:

• Gathering business requirements
• Preparing data structures
• Managing data migration processes
• Deploying automated programs

Additionally, you will serve as a key advisor on:

• E-commerce
• Analytics
• Data management
• Digital marketing
• Marketing automation
• Email and mobile technologies

Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with each client’s goals and metrics.

You will develop a robust understanding of the Engagement Platform. Your responsibilities in client onboarding, platform adoption, and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success.

We are currently allowing flexibility for our employees to work from anywhere for the respective region (Czechia or Slovakia) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis.

What you’ll do:

• Become a SME on the Bloomreach Engagement platform
• Provide leadership and guidance to the business consultancy practice in the US
• Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates)
• Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation
• Oversee implementation of a client’s applications, websites or online shops
• Communicate regularly with clients through online channels and on-site visits
• Utilize AI tools to increase efficiency in your and customer's day to day work

Qualifications

• 2+ years of experience in B2B and/or B2C — whether at a vendor, an agency, in-house eCommerce, or another client-facing role
• Curiosity and a growth mindset
• Working knowledge of a marketing technology or customer engagement platform is preferred — Bloomreach Engagement, Salesforce Marketing Cloud, Klaviyo, Adobe, Braze, Emarsys, or similar
• Background in performance marketing or as a CRM manager is a strong advantage
• AI enthusiasm is a strong advantage
• Independence, self-organization, ability to navigate ambiguous situations
• French language skills are preferred on top of English

Requirements

• Experience with online analytics, marketing automation, personalization, Campaigns, and similar

Benefits

• A great deal of freedom and trust
• Defined values and behaviors embedded in processes
• Flexible working hours
• Virtual-first work environment with several Bloomreach Hubs available
• Company events to experience the global spirit of the company
• Support for volunteering activities - 5 paid days off to volunteer
• People Development Program with workshops on various topics
• Access to a communication coach
• $1,500 professional education budget annually
• Employee Assistance Program with counselors
• Subscription to Calm - sleep and meditation app
• ‘DisConnect’ days for additional time off each quarter
• Facilitation of sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options based on role, seniority, and location
• Participation in the company's success through performance bonus
• Employee referral bonus of up to $3,000
• Celebration of work anniversaries — Bloomversaries