[Hiring] Senior Business Analyst @AlmavivA de Belgique

Role Description

Provide technical support and issue resolution:

• Diagnose and resolve escalated incidents related to the interoperability of components in the eFTI exchange environment and/or its functional and technical implementation specifications that Level 1 and 2 teams cannot resolve.
• Perform in-depth investigations to identify root causes of recurring or critical problems and propose long-term solutions.
• Maintain and update detailed documentation for troubleshooting processes and resolutions.
• Ensure adherence to agreed service levels (SLAs) and incident management standards.

Coordination and facilitation:

• Act as technical coordinator for operational issues affecting two or more Member States.
• Support the interoperability of eFTI Gates and their secure communication.
• Provide guidance and mentoring to Level 1 and 2 support teams to improve their technical capacity and consistency.
• Advise on planning, priorities and risk management, identifying weaknesses and recommending mitigations.

Documentation and knowledge management:

• Maintain collaborative infrastructure such as wiki or knowledge base sites hosting implementation guidelines and user documentation.
• Draft or review implementation documentation, user manuals, and wikis for stakeholder consumption.
• Contribute to the maintenance and review of technical guidance documentation for implementing legal requirements under the eFTI framework.
• Document and maintain an overview of the status of the implementation of the eFTI technical components in the Member States.

System design and quality assurance:

• Assist with business and functional requirement analysis, business process modelling and design documentation.
• Review and assure the quality of data structures and related business rules.
• Support testing, validation and implementation phases in cooperation with the Commission, Member States and stakeholders.

Liaison and reporting:

• Collaborate closely with the Commission coordination team, including the Business Analyst and Team Leader.
• Prepare structured reports, presentations, and technical briefings for business and technical audiences, including Member State authorities.

Qualifications

• Advanced incident management, root cause analysis and troubleshooting.
• Advanced requirements engineering.
• Advanced expertise in Wiki and collaborative tools.
• Ticketing management systems and/or Agile toolbox (e.g. JIRA, Confluence, etc).
• IT support or operations, focusing on advanced troubleshooting, preferably cross-border / cross-organisation highly regulated setting.
• BPMN or UML or other with equivalent value, preferably in large organisation administrative business processes.

Requirements

• Proven ability to manage incidents through ticketing systems, ensuring timely resolution and SLA compliance.
• Strong understanding of networking protocols, cloud platforms, and enterprise software.
• Experience with distributed systems, relational databases (SQL), and data modelling.
• Hierarchical modelling, ERDs for CDM and LDM, and dimensional modelling.
• Proficiency in ETL tools and data modelling techniques.
• Familiarity with ITIL processes and frameworks.
• Experience with identification, authentication, and authorisation solutions.
• Knowledge of non-relational databases and business intelligence reporting tools.
• Familiarity with EU legislation and the ability to derive technical requirements from legal texts.
• Experience as Solution Designer or Product Owner.

Certifications & Standards

• IT service management (ITSM) (such as ITIL foundation certification, CompTIA A+).

Deadline

30/10/26

Delivery Mode

Remote from EU