[Hiring] Senior Business Analyst @CACI International

Role Description

CACI is seeking a highly skilled and experienced Senior Business Analyst supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is critical in bridging the gap between business needs and technical solutions, specifically focusing on our hardware and software asset management solutions. The ideal candidate will be an expert in Agile methodologies, adept at translating complex business requirements into actionable Epics, Features, and User Stories. A strong background in eliciting, analyzing, and documenting requirements, coupled with hands-on experience leveraging and optimizing the ServiceNow platform, is essential. You will play a pivotal role in driving efficiency, enhancing user experience, and ensuring our IT solutions align with strategic business objectives. This is a hands-on role requiring strong business analysis fundamentals, active participation in all phases of the Agile development lifecycle, and the ability to facilitate, communicate, and problem-solve across diverse teams.

• Proactively engage with business stakeholders, end-users, and technical teams to elicit, clarify, and thoroughly document complex business requirements for new and existing hardware and software initiatives.
• Conduct in-depth analysis of current-state processes, identifying pain points and opportunities for improvement in hardware provisioning, software deployment, asset management, and IT service delivery.
• Perform gap analysis between current and desired future states, proposing practical and innovative solutions.
• Serve as an expert on customer hardware and software business requirements.
• Translate high-level business requirements into well-defined, actionable Epics, Features, and User Stories with clear acceptance criteria, ensuring they are ready for development teams.
• Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog.
• Facilitate Agile ceremonies, such as sprint planning, backlog grooming, and sprint reviews, ensuring alignment between business expectations and delivered solutions.
• Champion Agile best practices within the IT organization and broader business units.
• Develop a deep understanding of the lifecycle of government hardware assets, including procurement, deployment, maintenance, and decommissioning, as well as software licenses, including acquisition, usage, and compliance.
• Analyze requirements related to system integrations, performance, security, and scalability for both hardware infrastructure and software applications.
• Work with architects and engineers to ensure proposed solutions are technically feasible and aligned with enterprise architecture standards.
• Leverage deep experience with the ServiceNow platform to analyze, design, and document solutions that optimize IT Service Management (ITSM), IT Asset Management (ITAM), Configuration Management Database (CMDB), and other relevant modules.
• Identify opportunities to enhance ServiceNow workflows, forms, reports, and integrations to meet evolving business needs.
• Act as a subject matter expert on ServiceNow capabilities, guiding stakeholders on optimal platform utilization.
• Build strong, collaborative relationships with stakeholders at all levels, including senior management, technical teams, and end-users.
• Communicate complex technical concepts clearly and concisely to non-technical audiences, while effectively translating business needs for technical teams.
• Facilitate workshops, presentations, and training sessions as needed.
• Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements.
• Assist in the creation of training materials and user documentation.
• Provide post-implementation support and continuous improvement recommendations.

Qualifications

• Ability to obtain and maintain a Secret clearance.
• 12+ years of relevant experience. A Bachelor’s Degree in an applicable field may be substituted for 5 years of experience.
• 5+ years of progressive experience as a Business Analyst, with at least 3 years focused on IT systems, including hardware and software.
• 3+ years of hands-on experience working in an Agile development environment, such as Scrum, Kanban, or SAFe, with a proven track record of converting requirements into Epics, Features, and User Stories.
• Demonstrable experience with ServiceNow, including knowledge of the ITSM, ITAM, and CMDB modules. Experience with other modules, such as ITOM, HRSD, or CSM, is a strong plus.
• Exceptional analytical, problem-solving, and critical-thinking skills.
• Superior written and verbal communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively.
• Proficiency in requirements elicitation techniques, such as interviews, workshops, surveys, and prototyping.
• Experience with process modeling tools, such as Visio.
• Experience with ServiceNow Software Asset Management Professional (SAM Pro).
• Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles.

Requirements

• Certifications such as CBAP (Certified Business Analysis Professional), CSM (Certified ScrumMaster), CSPO (Certified Scrum Product Owner), or SAFe certifications.
• ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist.
• ITIL Foundation certification.
• Experience with enterprise architecture concepts and design principles.
• Prior experience in government contracting.

Benefits

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Competitive compensation, benefits and learning and development opportunities.
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Company Description

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.