[Hiring] Senior Bilingual Reimbursement Specialist @Cencora

Role Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities

• Act as a Team Lead to all Reimbursement Specialists within the rare diseases program by being a resource for them.
• Demonstrate in depth knowledge of rare disease program offerings, including the pathophysiology of the disease/product, therapeutic area, disease process, and mechanism of action; and how to apply rare disease SOPs.
• Exhibit in depth knowledge of public/private and federal funding mechanisms as well as Rare Disease funding bodies (US and Canada).
• Coordinate cases with physician and healthcare professionals in order to prepare submissions meeting specific specifications/criteria set by public/private payers.
• Navigate through the complex lobbying process to obtain prescription drug coverage and reimbursement for these life-saving and costly medications.
• Coordinate cases with insurance companies, physician’s offices and healthcare professionals in order to maximize reimbursement solutions.
• Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage.
• Coordinate pharmacy processes required once funding has been obtained.
• Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects.
• Ongoing evaluation of internal reimbursement processes.
• Reimbursement process and protocol development, maintenance, and implementation as assigned by the Program Manager / Associate Program Manager.
• Implement, monitor and evaluate departmental KPIs as directed by the Program Manager / Associate Program Manager.
• Responsible for closing manager schedule / shifts.
• Provides sales training related to product reimbursement as appropriate.
• The Senior Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.

Qualifications

• University Bachelor Degree and/or combination of both educational and experience in a related industry.
• Four (4) years in public or private third party reimbursement arena or pharmaceutical sales experience, hospital or MD office setting, managed care, or clinical support, or related experience.
• Minimum of 3 or more of tenure as a Sr. Reimbursement Specialist.
• Experience in Rare Disease can also be required.
• Ability to lead a team and provide direction.
• Candidate must have strong communication and interpersonal skills, including the ability to communicate with patients in a healthcare setting on extremely sensitive topics.
• Professional / courteous / efficient telephone manner.
• Strong proficiency in Microsoft applications (Outlook, Word, Excel).
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines.
• Ability to work independently and in a team environment.
• Attention to detail.
• Bilingualism, French/English is an asset.

Requirements

• At least three years of experience in the pharmaceutical, biotechnology, or healthcare industry.
• Experience in IT project management is a plus.
• A professional, courteous, and efficient attitude on the phone.
• Customer service experience is an asset.
• Experience with reimbursement programs is also an asset.
• Experience in the insurance industry is also an asset.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, and behavioral health solutions.
• Paid parental leave and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

Salary Range

$62,400 CAD - 97,900 CAD