Senior Atlassian Consultant @e-Core
All Others
Salary unspecified
Remote Location
Employment Type contract
Posted 1wk ago

[Hiring] Senior Atlassian Consultant @e-Core

1wk ago - e-Core is hiring a remote Senior Atlassian Consultant. 💸 Salary: unspecified 📍Location: India

Role Description

We are looking for a Senior Atlassian Consultant based in India to serve as a key point of contact for our Atlassian platform ecosystem. In this role, you will balance day-to-day administration and platform support with continuous improvement initiatives, ensuring scalability, governance, and alignment with business objectives.

Key Responsibilities

  • Atlassian Platform Support & Administration
    • Serve as the primary point of contact for Atlassian platform support, managing incidents, service requests, troubleshooting activities, and user inquiries.
    • Own hands-on administration of Jira, Jira Service Management, and Confluence, including workflows, screens, issue types, custom fields, automation rules, permissions, and project configurations.
    • Manage user provisioning, group membership, permission schemes, and project role assignments.
    • Troubleshoot and resolve platform issues, configuration conflicts, and integration-related incidents.
    • Monitor platform health, usage, and operational performance to ensure a stable and reliable environment.
    • Maintain platform governance standards and ensure consistency across projects and teams.
  • Continuous Improvement & Platform Evolution
    • Assess enhancement requests and identify opportunities to improve processes, user experience, and operational efficiency within the Atlassian ecosystem.
    • Gather, analyze, and document business requirements, translating them into scalable Atlassian solutions.
    • Design, configure, and implement platform enhancements aligned with business objectives and best practices.
    • Facilitate discussions with stakeholders to understand pain points, prioritize improvements, and align expectations.
    • Recommend and implement automation opportunities to reduce manual effort and improve service delivery.
    • Identify opportunities to expand Atlassian capabilities and increase platform adoption across the organization.
  • Jira Service Management & ITSM Enablement
    • Configure and maintain service projects, queues, SLAs, request types, workflows, portals, and automation rules.
    • Support continuous improvement of ITSM processes, including Incident, Service Request, Change, and Problem Management.
    • Optimize service catalog and customer portal experiences to increase self-service adoption and user satisfaction.
    • Assist stakeholders in defining and refining service management practices aligned with organizational needs.
    • Support Assets configuration and maintenance to ensure accurate representation of business and technology assets.
  • Reporting, Analytics & Insights
    • Design and maintain dashboards, reports, and metrics that provide visibility into platform utilization, service performance, and operational trends.
    • Support reporting initiatives that leverage Power BI or other reporting platforms, when applicable.
    • Proactively identify trends, recurring issues, and improvement opportunities through data analysis.
    • Maintain documentation of report definitions, calculations, and data sources to ensure long term sustainability.
  • Knowledge Management & Documentation
    • Create and maintain knowledge base articles, operational procedures, platform documentation, and support runbooks.
    • Support Confluence space administration, including permissions, templates, content organization, and governance.
    • Promote knowledge-sharing practices that improve user enablement and reduce recurring support demand.
    • Ensure configuration changes and platform enhancements are properly documented.
  • Client Partnership & Stakeholder Engagement
    • Operate as an embedded member of the Acuity team while maintaining alignment with e-Core delivery standards and practices.
    • Build strong relationships with business and technical stakeholders across the organization.
    • Communicate technical concepts, risks, and recommendations in clear business language.
    • Provide regular updates on support activities, enhancement initiatives, risks, and opportunities.
    • Collaborate with Acuity stakeholders to define priorities, manage expectations, and ensure the successful delivery of support and evolution activities.

Qualifications

  • Proven experience administering and supporting Atlassian Cloud products, particularly Jira, Jira Service Management, and Confluence.
  • Strong hands-on experience with Jira configuration, including workflows, screens, issue types, custom fields, permissions, automation rules, dashboards, and reporting.
  • Experience supporting Jira Service Management environments, including queues, SLAs, request types, customer portals, and service catalogs.
  • Familiarity with Atlassian Assets configuration and administration.
  • Experience troubleshooting platform issues, managing user requests, and supporting business-critical Atlassian environments.
  • Strong understanding of Atlassian best practices, governance, and platform administration.
  • Experience gathering requirements and translating business needs into effective platform solutions.
  • Excellent problem-solving, analytical, and organizational skills.
  • Strong written and verbal communication skills with the ability to interact effectively with both technical and business stakeholders.
  • Fluent English, with the ability to participate in client meetings, document solutions, and communicate effectively in a global environment.

Requirements

  • Availability to work primarily during Indian Standard Time (IST) business hours.
  • Flexibility to support a staggered team schedule, as members may have offset workweeks (e.g., Tuesday–Saturday or Wednesday–Sunday) to ensure continuous support coverage, including weekends.
  • Ability to collaborate effectively within a distributed global team.

Location

  • Remote - India.

Nice to have

  • Atlassian certifications (ACP) are a plus.
  • Experience with reporting and analytics tools Power BI.

Benefits

  • Health Insurance
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Disability Plans
  • Accident Insurance
  • Hospital Insurance
  • Among others.
Before You Apply
remote Be aware of the location restriction for this remote position: India
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Senior Atlassian Consultant @e-Core
All Others
Salary unspecified
Remote Location
Employment Type contract
Posted 1wk ago
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Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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Application Denied
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