[Hiring] Senior Atlassian Consultant @e-Core

Role Description

We are looking for a Senior Atlassian Consultant based in India to serve as a key point of contact for our Atlassian platform ecosystem. In this role, you will balance day-to-day administration and platform support with continuous improvement initiatives, ensuring scalability, governance, and alignment with business objectives.

Key Responsibilities

• Atlassian Platform Support & Administration
  • Serve as the primary point of contact for Atlassian platform support, managing incidents, service requests, troubleshooting activities, and user inquiries.
  • Own hands-on administration of Jira, Jira Service Management, and Confluence, including workflows, screens, issue types, custom fields, automation rules, permissions, and project configurations.
  • Manage user provisioning, group membership, permission schemes, and project role assignments.
  • Troubleshoot and resolve platform issues, configuration conflicts, and integration-related incidents.
  • Monitor platform health, usage, and operational performance to ensure a stable and reliable environment.
  • Maintain platform governance standards and ensure consistency across projects and teams.
• Continuous Improvement & Platform Evolution
  • Assess enhancement requests and identify opportunities to improve processes, user experience, and operational efficiency within the Atlassian ecosystem.
  • Gather, analyze, and document business requirements, translating them into scalable Atlassian solutions.
  • Design, configure, and implement platform enhancements aligned with business objectives and best practices.
  • Facilitate discussions with stakeholders to understand pain points, prioritize improvements, and align expectations.
  • Recommend and implement automation opportunities to reduce manual effort and improve service delivery.
  • Identify opportunities to expand Atlassian capabilities and increase platform adoption across the organization.
• Jira Service Management & ITSM Enablement
  • Configure and maintain service projects, queues, SLAs, request types, workflows, portals, and automation rules.
  • Support continuous improvement of ITSM processes, including Incident, Service Request, Change, and Problem Management.
  • Optimize service catalog and customer portal experiences to increase self-service adoption and user satisfaction.
  • Assist stakeholders in defining and refining service management practices aligned with organizational needs.
  • Support Assets configuration and maintenance to ensure accurate representation of business and technology assets.
• Reporting, Analytics & Insights
  • Design and maintain dashboards, reports, and metrics that provide visibility into platform utilization, service performance, and operational trends.
  • Support reporting initiatives that leverage Power BI or other reporting platforms, when applicable.
  • Proactively identify trends, recurring issues, and improvement opportunities through data analysis.
  • Maintain documentation of report definitions, calculations, and data sources to ensure long term sustainability.
• Knowledge Management & Documentation
  • Create and maintain knowledge base articles, operational procedures, platform documentation, and support runbooks.
  • Support Confluence space administration, including permissions, templates, content organization, and governance.
  • Promote knowledge-sharing practices that improve user enablement and reduce recurring support demand.
  • Ensure configuration changes and platform enhancements are properly documented.
• Client Partnership & Stakeholder Engagement
  • Operate as an embedded member of the Acuity team while maintaining alignment with e-Core delivery standards and practices.
  • Build strong relationships with business and technical stakeholders across the organization.
  • Communicate technical concepts, risks, and recommendations in clear business language.
  • Provide regular updates on support activities, enhancement initiatives, risks, and opportunities.
  • Collaborate with Acuity stakeholders to define priorities, manage expectations, and ensure the successful delivery of support and evolution activities.

Qualifications

• Proven experience administering and supporting Atlassian Cloud products, particularly Jira, Jira Service Management, and Confluence.
• Strong hands-on experience with Jira configuration, including workflows, screens, issue types, custom fields, permissions, automation rules, dashboards, and reporting.
• Experience supporting Jira Service Management environments, including queues, SLAs, request types, customer portals, and service catalogs.
• Familiarity with Atlassian Assets configuration and administration.
• Experience troubleshooting platform issues, managing user requests, and supporting business-critical Atlassian environments.
• Strong understanding of Atlassian best practices, governance, and platform administration.
• Experience gathering requirements and translating business needs into effective platform solutions.
• Excellent problem-solving, analytical, and organizational skills.
• Strong written and verbal communication skills with the ability to interact effectively with both technical and business stakeholders.
• Fluent English, with the ability to participate in client meetings, document solutions, and communicate effectively in a global environment.

Requirements

• Availability to work primarily during Indian Standard Time (IST) business hours.
• Flexibility to support a staggered team schedule, as members may have offset workweeks (e.g., Tuesday–Saturday or Wednesday–Sunday) to ensure continuous support coverage, including weekends.
• Ability to collaborate effectively within a distributed global team.

Location

• Remote - India.

Nice to have

• Atlassian certifications (ACP) are a plus.
• Experience with reporting and analytics tools Power BI.

Benefits

• Health Insurance
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Plans
• Accident Insurance
• Hospital Insurance
• Among others.